Jerome Tillman
Gilbert,AZ
Summary
Dedicated ultra care technician with a strong focus on customer service and problem-solving. Recognized for exceeding customer satisfaction through effective communication and teamwork.
Dynamic technician with a solid background in customer service and team collaboration. Known for developing functional solutions that lead to cost savings and improved operational efficiency, ready to leverage expertise to enhance organizational success.
Certified Battery Service Technician with comprehensive understanding of battery installation, maintenance and repair. Equipped with specialized knowledge in troubleshooting complex battery systems, ensuring high levels of customer satisfaction through timely service delivery. Demonstrated proficiency in providing technical advice to customers, contributing significantly to business growth. Possess strong diagnostic skills and commitment to safety regulations, making impactful contributions to previous workplaces.
Resourceful Battery Service Technician known for high productivity and efficient completion of tasks. Specialize in diagnostic testing, electrical systems troubleshooting, and battery replacement techniques. Excel in time management, critical thinking, and problem-solving skills to deliver reliable service and support in fast-paced environments. Committed to maintaining safety standards and up-to-date knowledge of latest industry developments for optimal performance on the job.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Ultra care technician
Motive Energy
Tempe, AZ
07.2024 - Current
- Worked effectively in team environments to make the workplace more productive.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Recognized by management for providing exceptional customer service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked with cross-functional teams to achieve goals.
- Conducted testing of software and systems to ensure quality and reliability.
- Achieved cost-savings by developing functional solutions to problems.
- Maintained updated knowledge through continuing education and advanced training.
- Completed day-to-day duties accurately and efficiently.
Epoxy Applicator
Guardian Garage floors
Tempe, Arizona
03.2023 - 07.2024
- Applied epoxy coatings to various surfaces with precision and attention to detail.
- Prepared surfaces by cleaning, grinding, and repairing as needed before application.
- Mixed epoxy materials according to specifications for optimal performance and durability.
- Collaborated with team members to coordinate project timelines and workflow efficiency.
- Conducted quality checks on finished surfaces to ensure a flawless finish and adherence to standards.
- Maintained tools and equipment in optimal condition for consistent application results.
- Mixed, applied, and spread epoxy coating material on floors according to specifications.
- Cleaned and prepared surfaces to be epoxy-coated.
- Scraped off excess epoxy material and smoothed out uneven areas.
- Provided assistance in loading and unloading supplies from trucks onto job sites when necessary.
- Applied filler compound and finish to floors to seal wood.
WYBC Associate
AutoNation
Tempe, USA
01.2023 - 05.2023
- Assisted customers with vehicle selections and financing options.
- Coordinated service appointments and ensured timely follow-ups with clients.
- Trained new staff on customer service protocols and dealership operations.
- Collaborated with team members to enhance customer satisfaction strategies.
- Built relationships with customers by providing friendly customer service.
- Handled incoming calls from customers regarding orders or other inquiries.
- Managed multiple tasks simultaneously while maintaining attention to detail.
Porter
Honda
Gilbert, USA
05.2022 - 01.2023
- Maintained cleanliness and organization of dealership premises.
- Assisted customers with vehicle transportation and parking needs.
- Prepared vehicles for display and customer test drives.
- Supported service staff by moving vehicles between service areas and lot.
- Monitored inventory levels of cleaning supplies and equipment.
- Collaborated with team members to ensure smooth daily operations.
- Followed safety protocols while handling vehicles and equipment.
- Removed trash from all rooms and placed garbage and recycling receptacles in approved areas for trash pickup.
- Demonstrated dedication and work ethic through consistent attendance and top-level performance.
- Performed basic maintenance and cleaning.
- Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians.
Crew Member
Wendy's
Phoenix, USA
11.2019 - 08.2021
- Prepared and served food items according to safety and quality standards.
- Maintained cleanliness and organization of dining and kitchen areas.
- Provided excellent customer service to enhance guest satisfaction.
- Operated kitchen equipment and tools safely and efficiently.
- Collaborated with team members to ensure smooth operations during peak hours.
- Assisted in training new crew members on procedures and best practices.
- Handled cash register transactions accurately and efficiently.
- Followed inventory procedures to manage stock levels effectively.
- Served food quickly for positive guest experiences.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
Education
Bachelor's degree - Criminal Justice
Park University
Gilbert, AZ 01.2020 - 11.2022
High school diploma or GED -
Camelback High School
Phoenix, AZ 08.2016 - 05/2020
Skills
- Forklift
- Packaging
- Warehouse Distribution Experience
- Warehouse Experience
- Cleaning Experience
- Cooking Experience
- Cashier
- Pallet Jack
- Load & Unload
- Shipping & Receiving
- Communication skills
- Sales
- Restaurant experience
- Cash handling
- Food service
- Food safety
- Customer service
- Cash register
- Supervising experience
- Leadership
- Cooking
- Driving
- Auto estimating
- Time management
- Automotive diagnostics
- Service technician experience
- Attention to detail
- Effective communication
- Battery reconditioning
- Battery charging
- Battery replacement
- Battery installation
- Battery testing
- Voltage testing
- Battery handling
- Battery diagnostics
- Battery inspection
- Battery transportation
- Battery cell balancing
- Charging systems
- System diagnostics
- Battery maintenance
Certification
- Food Handler, 11/01/19, I know how to handle and take care of food
- Driver's License
Timeline
Ultra care technician
Motive Energy
07.2024 - Current
Epoxy Applicator
Guardian Garage floors
03.2023 - 07.2024
WYBC Associate
AutoNation
01.2023 - 05.2023
Porter
Honda
05.2022 - 01.2023
Bachelor's degree - Criminal Justice
Park University
01.2020 - 11.2022
Crew Member
Wendy's
11.2019 - 08.2021
High school diploma or GED -
Camelback High School
08.2016 - 05/2020