Jerome Todd
Lynnwood,WA
Summary
Adept at enhancing customer experiences, and proficient in Microsoft Office and teamwork. Leveraging strong work ethic and organization skills, I consistently strive to enhance the workflow of myself and my peers in any professional setting. A quick learner seeking a position to challenge myself and grow while maintaining professional excellence.
Overview
7
7
years of professional experience
Work History
Store Staff Member
MudBay
02.2024 - 07.2024
- Increased customer satisfaction by providing exceptional customer service and addressing inquiries promptly.
- Handled customer returns and exchanges professionally, resolving issues promptly to maintain customer loyalty.
- Collaborated with team members to create eye-catching merchandise displays that attracted customers and boosted sales.
- Participated in regular team meetings to discuss sales goals, upcoming promotions, and ways to enhance overall store performance.
Server
Nordstrom
04.2021 - 11.2023
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Front Desk Receptionist
TRIBE Fitness
06.2017 - 05.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
- Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.
Education
No Degree - Biology
University Of Washington Bothell
BothellHigh School Diploma -
University Preparatory Academy
Seattle, WA06.2020
Skills
- Strong Work Ethic
- Organization
- Computer Proficiency and Microsoft Office
- Teamwork and Collaboration
- Time management mastery
- Customer Service
Timeline
Store Staff Member
MudBay
02.2024 - 07.2024
Server
Nordstrom
04.2021 - 11.2023
Front Desk Receptionist
TRIBE Fitness
06.2017 - 05.2020
No Degree - Biology
University Of Washington Bothell
High School Diploma -
University Preparatory Academy
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