Jerome Toro
Tampa,FL
Summary
Hardworking and motivated food service leader with 8 years of experience and record of success in the food industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
8
8
years of professional experience
Work History
Manager
Taco Bell
Tampa, FL
08.2016 - 02.2024
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
Restaurant General Manager
Taco Bell
Tampa, FL
01.2018 - 02.2023
- Scheduled staff shifts and monitored labor costs.
- Monitored daily operations to ensure adherence to established policies and procedures.
- Maintained accurate inventories of food, supplies and equipment.
- Recruited, trained and supervised staff members.
- Resolved customer complaints in a professional manner.
- Inspected dining areas regularly to maintain cleanliness and proper setup.
- Analyzed sales figures and trends to develop sales strategies that maximize profits.
- Provided direction, guidance and motivation to team members.
Cook
Chilli's Bar & Grill
Tampa, FL
12.2017 - 01.2018
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Adhered to food safety standards when storing and preparing foods.
- Ensured that all food was cooked at the correct temperature and stored correctly.
- Operated grills, fryers and broilers to cook items to quality guidelines.
Kitchen Manager
Popeyes
Tampa, FL
08.2016 - 01.2018
- Developed and implemented kitchen policies, procedures and quality standards.
- Trained new kitchen staff on proper food handling techniques and safety regulations.
- Oversaw daily operations of the kitchen including meal preparation, cooking methods, portion sizes and plate presentation.
- Trained employees on cooking techniques, safety standards and performance strategies.
- Received, organized and rotated paper goods and food ingredients.
Education
GED -
Brewster Technical Center
Tampa, FL11-2011
Skills
- Financial Management
- Workforce Management
- Business Administration
- Staff Development
Accomplishments
- 5 star supreme ranking at Taco Bell
- Most improved sales average in a quarter
Timeline
Restaurant General Manager
Taco Bell
01.2018 - 02.2023
Cook
Chilli's Bar & Grill
12.2017 - 01.2018
Manager
Taco Bell
08.2016 - 02.2024
Kitchen Manager
Popeyes
08.2016 - 01.2018
GED -
Brewster Technical Center