Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic
Jerome Trichard

Jerome Trichard

140 Hidden Valley Dr. Ben Lomond,CA

Summary

Operations Manager with proven expertise in fleet coordination and team leadership at BCycle. Successfully implemented initiatives that enhanced service reliability and expanded community access to bike share programs. Skilled in developing standard operating procedures and performing data analysis to boost operational efficiency and user satisfaction in public mobility services.

Overview

23
23
years of professional experience

Work History

Operations Manager

BCycle
Santa Cruz, CA
01.2023 - Current
  • Led operational strategy for large-scale bike share program in partnership with City of Santa Cruz and University of California.
  • Managed daily operations, including workflow at bike shop, technician deployment, and fleet logistics.
  • Implemented standard operating procedures and quality control systems to enhance service reliability.
  • Collaborated with municipal stakeholders to improve public mobility services and expand access.
  • Facilitated direct communication with City and University of Santa Cruz to ensure alignment.
  • Oversaw logistics for fleet maintenance, ensuring optimal asset lifespan and performance.
  • Developed strategies to promote bike share program usage among community members.
  • Streamlined operations to maximize efficiency and user satisfaction.

Assistant Operations Manager

Citibike
New York
01.2019 - 01.2023
  • Led initiatives to minimize downtime, enhance station uptime, and streamline logistics across five boroughs.
  • Directed over 30 technicians and operations associates to support efficient bike station operations.
  • Oversaw operations of more than 2,000 bike stations throughout all five boroughs.
  • Managed scheduling, vehicle dispatch, and performance tracking for a 12-vehicle fleet.
  • Ensured compliance with labor agreements while managing a unionized workforce.
  • Fostered a collaborative work environment among team members.

Station Tech Coordinator

Citibike
New York
01.2018 - 01.2019
  • Standard Operating Procedure (SOP) development
  • Cross-departmental team coordination with dispatchers
  • Rebalancing operations
  • Deployment management

Station technician

Citibike
New York
01.2015 - 01.2018
  • Diagnosed, repaired, and maintained bike stations throughout city.
  • Conducted quality control checks on solar and electrical systems to ensure optimal performance.

Fleet Manager

BMW Financial Services
Paris, France
01.2011 - 01.2015
  • Oversaw logistics, scheduling, and service tracking for corporate vehicle fleets.
  • Managed compliance tracking and vehicle maintenance coordination to ensure operational efficiency.

Diagnostic Technician

Citroen
Beziers, FR
02.2005 - 02.2010
  • Utilized diagnostic tools, including scan tools and multimeters, to diagnose electrical and mechanical faults.
  • Assisted technicians with complex repair procedures when necessary.
  • Researched technical service documents and diagrams using AllData for various vehicle makes and models.
  • Maintained accurate records of work performed, detailing labor hours and parts utilized.
  • Diagnosed faults in vehicle components, such as engines, brakes, and transmission systems.
  • Tested electrical circuits for continuity with specialized test equipment.

Engine Assembler

DTA
Amberieu en Bugey, FR
06.2002 - 02.2005
  • Assembled and tested engines using hand tools, power tools, and specialized equipment.
  • Maintained detailed records of all engine builds, including modifications made during processes.
  • Adjusted valve clearances to meet manufacturer specifications.
  • Followed safety protocols consistently during engine building tasks.
  • Dismantled engines for inspection and replaced worn or damaged parts as necessary.
  • Balanced rotating assemblies, such as crankshafts and flywheels, to ensure optimal engine performance.
  • Rebuilt engines from the ground up by installing key components like pistons and valves.

Education

PROFESSIONAL BACCALAUREAT -

CECOF University
France

BEP MAINTENANCE MECHANIC -

Lycée Professional
France

Skills

  • Mechanic expertise
  • Team leadership
  • Data analysis
  • Operations management
  • Fleet coordination
  • Station diagnostics
  • Staff training
  • SOP development
  • KPI analysis
  • Solar system maintenance

Languages

  • English
  • French

References

  • Kyle Klein, 517-894-2243, kklein@bcycle.com, Bcycle Santa Cruz / GM
  • Jerry Ratajesak, 760-681-3897, jerry_ratajesak@trekbikes.com, Trek North County / Builder

Timeline

Operations Manager

BCycle
01.2023 - Current

Assistant Operations Manager

Citibike
01.2019 - 01.2023

Station Tech Coordinator

Citibike
01.2018 - 01.2019

Station technician

Citibike
01.2015 - 01.2018

Fleet Manager

BMW Financial Services
01.2011 - 01.2015

Diagnostic Technician

Citroen
02.2005 - 02.2010

Engine Assembler

DTA
06.2002 - 02.2005

PROFESSIONAL BACCALAUREAT -

CECOF University

BEP MAINTENANCE MECHANIC -

Lycée Professional

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