Jerome Wilson

Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

Proactive and meticulous [Job Title] with over [Number] years of experience in [Type] industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.

• Trained many computer repair technicians to competently diagnose, troubleshoot, and repair laptop and desktop computers. Wrote documentation and training manuals for the technicians.
• Wrote FAQs for Do-it-Yourselfers on a Computer Repair website.
• Built an Internet Network to provide WiFi Access to 150 shop owners and merchants at a Discount Mall, to reduce AT&T/Comcast Business internet services. Each merchant paid a monthly fee to connect to the wifi network provided inside the mall. The wifi access network was built with 12 internet modem hotspots and 10 commercial routers. Each router could control up to 20 MAC hardware addresses while also allowing a wide range of functionalities that controlled the permissions of the connected computers, laptops, and tablets. I also provided technical support for my wifi network users.

• BIT member: Blacks In Technology provided by ?????
• Grow with Google alumni provided by Udacity Nanodegree
• MeetUps