William J Sharp Jr
Ewing,NJ
Summary
Dynamic IT Support Specialist with proven expertise at Voice Systems Engineering, Inc., excelling in technical troubleshooting and user support. Adept at managing ticket systems and resolving issues efficiently, I enhance operational efficiency while ensuring seamless hardware and software installations. Strong communicator committed to delivering exceptional service and support.
Overview
29
29
years of professional experience
1
1
Certification
Work History
IT Support Specialist/Building Manager
Voice Systems Engineering, Inc
12.1995 - 03.2025
- Used ticketing systems to manage and process support actions and requests.
- Managed call flow and responded to technical support needs.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Created user accounts and assigned permissions.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
- Maintained the building I worked in for the owner of the building and company.
- Fixed minor items in the building.
- Monitored security on the building.
- On call for any building issues.
Education
Industrial Elecrticity
Mastbaum Area Vo Tech High School
Philadelphia, PA06-1979
Skills
- Technical troubleshooting
- Technical support
- Microsoft outlook
- Software installation
- Remote support
- Ticket management
- User support
- Desktop support
- User credential management
- Ticket support system management
- Windows 10
- Hardware upgrades
- Verbal and written communication
- Issue escalation
- Support case resolution
- Hardware and peripherals
- Help desk support
- Remote technical support
- Microsoft windows and office
- Laptop servicing
Accomplishments
When I first started at VSE, I was hired as the building maintenance/janitor. After a few years I started working in the IT department and learned all I know through mostly on hands training. I did go through Microsoft 2010 tech training and became a Microsoft Certified Technician in 2010. While working in VSE I grew with the company and in late 2023 added building manager to my title.
Certification
- Microsoft Certified Profesional Training - 2009-2010
Timeline
IT Support Specialist/Building Manager
Voice Systems Engineering, Inc
12.1995 - 03.2025
Industrial Elecrticity
Mastbaum Area Vo Tech High School
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