Jerome (Jeremy) Skabo
Johnston City,IL
Summary
Results-driven Terminal Manager with extensive experience managing large teams and streamlining operations. Known for fostering teamwork, enhancing customer satisfaction, and implementing process improvements that boost efficiency and productivity.
Overview
26
26
years of professional experience
Work History
Delivery Driver/Crew Trainer
Prestige World Drive (FedEx Ground)
Carbondale, IL
01.2009 - Current
- Delivered packages efficiently to designated locations, ensuring timely service and customer satisfaction.
- Operated delivery vehicle safely while adhering to all traffic regulations and company policies.
- Trained new drivers on best practices for efficient deliveries and operational protocols.
- Managed route planning using technology to optimize delivery schedules and reduce delays.
- Conducted pre-trip inspections on vehicles to maintain safety standards and reliability of operations.
- Managed daily operations with crew of more than 20 employees
- Scheduling of shifts
- Payroll management
- Resolved customer inquiries and issues promptly, enhancing overall satisfaction.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Managed customer inquiries and complaints in polite and professional manner.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
Terminal Manager
DHL Express
Marion IL
01.2004 - 02.2008
- Streamlined terminal operations to enhance efficiency and reduce turnaround times.
- Led a team of 50+ employees, fostering a culture of safety and teamwork.
- Implemented process improvements that increased throughput by optimizing workflow systems.
- Facilitated delivery of dispatched loads by assigning boards and developing contingency plans.
- Oversaw maintenance activities, ensuring equipment reliability and minimal downtime due to repairs or malfunctions.
- Planned freight loads and coordinated with drivers to achieve accurate, timely delivery of products.
- Fielded customer complaints and comments and rectified issues.
- Performed human resource-related tasks by interviewing and hiring employees, performing payroll functions and evaluating drivers.
- Achieved high customer satisfaction ratings by addressing concerns promptly and providing exceptional service at all times.
- Managed terminal operations to ensure smooth functioning, optimal resource utilization, and timely service delivery.
- Hired, trained and educated new employees to improve company performance and efficiency.
Retail Management Assistant
Willi Oil Company ( Herrin Shell)
Herrin
02.2000 - 04.2004
- Coordinated management schedules and appointments for efficient office operations.
- Assisted in the preparation of reports and presentations for the running of operations.
- Managed inventory and procurement processes to maintain optimal stock levels.
- Provided administrative support during key projects, ensuring timely completion and adherence to defined budgets or resource constraints.
- Prepared and charted data and metrics for detailed status reports.
- Cashier
- Scheduling of crew of 10
Education
High School Diploma -
Marion Community High School
Marion, IL05-1996
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Attention to detail
- Time management
- Dependable and reliable
- Punctual and reliable
- Problem-solving
- Safe driving
- Time management skills
- Clean driving record
- Route management
- GPS and route planning
- Heavy lifting
- Vehicle cleaning and maintenance
- Forklift operation
- Quality assurance
- Cargo handling
- Vehicle inspection
- Commercial driving
- Client relationship management
- Vehicle maintenance
- Pre-trip and Post-trip inspections
- Inventory management
- DOT compliance
- Clean MVR
Timeline
Delivery Driver/Crew Trainer
Prestige World Drive (FedEx Ground)
01.2009 - Current
Terminal Manager
DHL Express
01.2004 - 02.2008
Retail Management Assistant
Willi Oil Company ( Herrin Shell)
02.2000 - 04.2004
High School Diploma -
Marion Community High School