Jeromiah Loftin
Customer Service Representative
Layton,UT
Summary
Personable Customer Service Agent offering 6 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Overview
9
9
years of professional experience
Work History
Store Manager
This N That Outlet
Tremonton, UT
03.2019 - 02.2023
- Approved regular payroll submissions for employees.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Trained and guided team members to maintain high productivity and performance metrics.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Sales Representative
Black Pine Transport
Tremonton Utah
03.2017 - 06.2022
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Met existing customers to review current services and expand sales opportunities.
- Built relationships with customers and community to promote long term business growth.
- Quoted prices, credit terms and other bid specifications.
- Negotiated prices, terms of sales and service agreements.
- Developed and implemented sales strategies to increase profits.
Education
High School Diploma -
Bear River High School
Garland, UT05.2007
Skills
- Customer Service
- Goals and Performance
- Sales Expertise
- Product and Service Sales
- Time Management
- Multitasking and Organization
- Program Implementation
- Positive and Friendly
- Product Merchandising
Accomplishments
- Exceeded monthly store sales goals 4 months in a row..
- Documented and resolved Load Board booking issue which led to increased customer satisfaction and increased profit.
Timeline
Store Manager
This N That Outlet
03.2019 - 02.2023
Sales Representative
Black Pine Transport
03.2017 - 06.2022
High School Diploma -
Bear River High School