Jeromy Werra
Prudenville,MI
Summary
Accomplished Store Manager with a proven track record at Home Depot, enhancing customer satisfaction and team efficiency through expert leadership and problem-solving skills. Excelled in recruiting and mentoring staff, boosting sales, and minimizing losses. Known for outstanding communication and team motivation, ensuring operational excellence and fiscal responsibility.
Overview
24
24
years of professional experience
Work History
Store Manager
Home Depot
Houghton Lake, MI
03.2001 - 09.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Education
Cadillac Senior High School
Cadillac, MISkills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Customer Service Management
- Training and mentoring
- Store Opening and Closing
- Team Leadership
- Friendly and Positive
- Outstanding communication skills
- Store Merchandising
- Team leadership and coaching
- Employee Training
- Recruitment and hiring
- Goals and performance
- Team Building and Leadership
- Team motivation
- Leadership Development
- Policies and Procedures
- Relationship building and management
- Team Development
- Sales professional
Timeline
Store Manager
Home Depot
03.2001 - 09.2024
Cadillac Senior High School