Jerrad Riggs
Gallipolis,OH
Summary
The objective is to provide the absolute best experience for our guests and our team. This will be achieved by demonstrating dedication, commitment, and a willingness to go above and beyond the goals set before us. Bringing the knowledge I've gained through my years managing restaurants, I believe I would be a wonderful asset to this relatively new and budding industry. I have been part of the culture for as long as i can remember, and marvel at what it has become. If given the opportunity to be a part of Sunnyside, I will strive to push my existing knowledge of cannabis past industry standards while setting THE standard of how dispensaries should operate. Clean, friendly, informative and professional.
Overview
19
19
years of professional experience
Work History
Grocery Department Manager
Kindred Market
Athens, OH
08.2025 - 03.2026
- Oversaw daily operations of grocery department, ensuring compliance with company standards.
- Managed inventory levels, optimizing stock to reduce waste and enhance product availability.
- Trained and mentored staff on best practices in customer service and product knowledge.
- Implemented promotional displays to increase customer engagement and drive sales growth.
- Maximized sales performance with effective inventory management and stock rotation practices.
- Collaborated with store management to optimize overall store performance and meet company goals.
Restaurant Manager
Buffalo Wild Wings
Gallipolis, OH
10.2024 - 08.2025
- Oversaw daily restaurant operations to ensure exceptional guest experiences and service quality.
- Managed staff scheduling and training programs to enhance team performance and efficiency.
- Developed and implemented marketing strategies to increase brand awareness and customer engagement.
- Monitored inventory levels, reducing waste through effective stock management practices.
Food Service Specialist
The Colony
Gallipolis, OH
10.2023 - 10.2024
- Developed and implemented food safety protocols to enhance compliance and reduce risk.
- Streamlined inventory management processes to improve efficiency and minimize waste.
- Analyzed customer feedback to identify areas for service improvement and enhance dining experience.
- Enhanced customer satisfaction by ensuring timely and efficient food service deliveries.
- Spearheaded efforts to achieve high health inspection scores through diligent adherence to sanitation guidelines and regulations.
Delivery Driver
FedEx
South Point, OH
07.2021 - 05.2023
- Delivered packages efficiently, ensuring timely service and customer satisfaction.
- Operated delivery vehicle safely while adhering to traffic regulations and company policies.
- Managed route planning to optimize delivery times and reduce fuel consumption.
- Coordinated with warehouse staff to ensure seamless loading and unloading of packages.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Server
Olive Garden
01.2018 - 01.2020
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables, ensuring timely order delivery and guest satisfaction.
- Trained new staff on menu offerings and service protocols.
- Upsold menu items, contributing to increased sales during peak hours.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
General Manager
Black Sheep B&B
01.2015 - 01.2017
- Oversaw daily operations, ensuring exceptional guest experiences and service standards.
- Developed and implemented marketing strategies to increase occupancy rates and enhance brand visibility.
- Managed budgeting and financial reporting, optimizing revenue streams for sustained profitability.
- Led staff recruitment, training, and performance evaluations to cultivate a high-performing team culture.
- Monitored guest feedback and implemented improvements to elevate customer satisfaction scores.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
FOH Manager
Fat Pattys
03.2012 - 11.2015
- Supervised front-of-house operations to enhance customer satisfaction and streamline service delivery.
- Trained and mentored staff on best practices in guest service and operational efficiency.
- Implemented staff scheduling systems to optimize workforce management during peak hours.
- Coordinated special events, ensuring seamless execution and high-quality customer experiences.
- Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
- Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
- Increased repeat business by creating personalized interactions with guests and recognizing loyal customers'' preferences.
FOH Manager
Shogun Japanese Steakhouse
Barboursville, WV
03.2007 - 03.2012
- Supervised front-of-house operations to enhance customer satisfaction and streamline service delivery.
- Trained and mentored staff on best practices in guest service and operational efficiency.
- Analyzed customer feedback to identify areas for improvement in service delivery and menu offerings.
- Led initiatives to enhance cleanliness and organization, maintaining health standards compliance.
- Managed staff scheduling to optimize labor costs and improve service efficiency.
- Oversaw daily restaurant operations, ensuring compliance with health and safety regulations.
Education
Assoc. - Criminal Justice
ITT Tech
Barboursville, WV03.2009
Skills
- Customer engagement
- Standard operating procedures
- Team management
- Point of sale (POS) system operation
- Passion for customer satisfaction
- Staff scheduling
- Recruitment
- Labor and cost control
- Honed marketing skills
- Reliable and responsible
- Calm and pleasant demeanor
- Security protocols
Timeline
Grocery Department Manager
Kindred Market
08.2025 - 03.2026
Restaurant Manager
Buffalo Wild Wings
10.2024 - 08.2025
Food Service Specialist
The Colony
10.2023 - 10.2024
Delivery Driver
FedEx
07.2021 - 05.2023
Server
Olive Garden
01.2018 - 01.2020
General Manager
Black Sheep B&B
01.2015 - 01.2017
FOH Manager
Fat Pattys
03.2012 - 11.2015
FOH Manager
Shogun Japanese Steakhouse
03.2007 - 03.2012
Assoc. - Criminal Justice
ITT Tech