Jerray Woods
Dayton,OH
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
Work History
Resident Assistant
Daybreak
Dayton, Ohio
09.2024 - Current
- Planned fun activities and engaged with clients throughout shift such as holiday celebrations and life enrichment activities
- Monitored assigned areas for cleanliness and security purposes
- Modeled professional behavior and actively contribute in a positive manner and demonstrates constructive positive problem-solving strategies and openness to other’s opinions
Supervisor
St Vincent De Paul Society
Dayton, OH
01.2022 - 06.2024
- Follow hipaa guidelines
- Developed strategies to improve team performance and productivity.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
CSR
US Health
Dayton, OH
02.2020 - 01.2022
- Follow hipaa guidelines
- Communication
- Computer skills
- Problem resolution
- Documented all conversations with customers in CRM software according to company standards.
CSR
Check Smart
01.2017 - 01.2020
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Answered inbound calls, chats and emails to facilitate customer service
- Demonstrated excellent communication skills in resolving product and consumer complaints
Manager
Boost Mobile Store
Dayton, OH
03.2014 - 01.2017
- Monitored staff performance and addressed issues
- Enforced customer service standards and resolved customer problems to uphold quality service
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Recruited and hired qualified candidates to fill open positions
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training
- Led team meetings and one-on-one coaching
Education
High School Diploma -
Meadowdale High School
Dayton, OH05.2012
Skills
- Data entry
- Knowledgeable in software
- Patient data identification
- Medical terminology
- Following HIPAA guidelines
- Good work ethic
- Communication
- Computer skills
- Problem resolution
- Direct client care
- Resident assistance
- Active listening
Timeline
Resident Assistant
Daybreak
09.2024 - Current
Supervisor
St Vincent De Paul Society
01.2022 - 06.2024
CSR
US Health
02.2020 - 01.2022
CSR
Check Smart
01.2017 - 01.2020
Manager
Boost Mobile Store
03.2014 - 01.2017
High School Diploma -
Meadowdale High School