Jerred Anderson
Fort Mill,SC
Summary
Dynamic Automotive Technician with a robust history at Mazda, showcasing exceptional diagnostic abilities and customer service skills. Expert in system repairs and relationship building, I significantly enhanced vehicle reliability and customer satisfaction. Leveraging a strong work ethic and problem-solving prowess, I thrive in fast-paced environments, ensuring premium service and repeat business.
Overview
11
11
years of professional experience
Work History
Automotive Technician
Mazda
Pineville, NC
11.2018 - 07.2024
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on vehicles.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Performed NC safety and emissions inspections.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Replaced damaged, missing, or defective parts with new components.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Maintained accurate records of time and materials required to perform repairs and service.
- Changed, rotated, and balanced tires on different types of vehicles.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Completed customer orders and warranty services according to manufacturer specifications.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
- Corrected faults and maximized performance by rebuilding systems and individual components.
- Maintained awareness of vehicle market trends to assess customer demands and budgets.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Read and followed technical documentation to complete accurate repairs.
- Inspected damaged vehicles to estimate repair labor cost and required parts expense.
- Analyzed vehicle data using advanced diagnostic equipment.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Coordinated with parts department to determine availability of necessary components.
- Investigated customer complaints to identify cause of malfunctions.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance.
Maintenance Technician
Independence Automotive
Pineville, NC
02.2016 - 11.2018
- Used problem-solving skills to alleviate customer issues efficiently with minimal supervision.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other shop tasks.
- Followed safety protocols to minimize workplace accidents.
- Inspected and maintained vehicles to keep items in top working condition.
- Operated varied hand and power tools to complete repairs.
- Diagnosed and repaired complex mechanical and electrical systems.
- Executed tasks within time and budget constraints.
- Replaced worn or broken parts on multiple makes and models.
- Performed preventive maintenance and repairs on various types of vehicles.
- Reported issues to manager so effective resolutions could be put into place.
- Positively engaged with customers and maintained professional appearance as part time front desk / service advisor.
- Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications.
- Performed numerous maintenance procedures.
- Detected and repaired vehicle faults using electrical and manual testing methods.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
- Completed preventive maintenance on a multiple European model vehicles to maintain quality.
- Maintained HVAC systems on vehicles.
Cashier Team Lead
Food Lion
Matthews, NC
06.2013 - 01.2016
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Monitored areas for security issues and safety hazards.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Processed both cash and card purchases and returns.
- Quickly and accurately counted drawers at start and end of each shift.
- Increased customer loyalty and retention.
- Restocked and organized merchandise in front lanes.
- Trained team members on cash register operation and cash handling.
- Communicated with customers and team members to solve problems.
- Identified and resolved discrepancies and errors in customer accounts.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Operated cash register to record transactions accurately and efficiently.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Learned duties for various positions and provided backup at key times.
- Handled cash with high accuracy and took care to check bills for fraud.
- Processed refunds and exchanges in accordance with company policy.
Education
Trade - Automotive Technology
Central Piedmont Community College
Charlotte, NC06.2018
Diploma - Autotech 101 -103
Providence High School
Charlotte, NC06.2012
Skills
- Parts Replacement
- System repairs
- Estimating Work
- Calibration understanding
- Vehicle Inspection
- Chemical disposal
- Preventive Maintenance
- Customer Service
- Alignments experience
- Issue Resolution
- Electrical failure repairs
- Changing Oil
- Team Collaboration
- Soldering skills
- Replacing Filters
- Relationship Building
- Engine Rebuilds
- Electrical experience
- Electrical understanding
- Changing tires
- Heavy Lifting
- Engine repair
- Steering systems
- Strong Work Ethic
- Drivetrain and Axle Installation
- Hazardous waste management
- Brake Systems
- Heating and Air Conditioning
- Operating air compressors
- Rust removal
- Bay management
- Problem-Solving
- Maintaining records
- Diagnostic abilities
- Flexible Schedule
- Work Planning and Prioritization
- Transmissions
- Supply Ordering
- Fuel systems
- Suspension Systems
- Resolving customer concerns
- Dealing with insurance and extended warranty companies
- Dealing with manufacturers, safety, Powertrain, and emissions warranties
- Handling customers accordingly and efficiently to ensure repeat business
- Teamwork
- Ability to adapt, learn, and navigate difficult situations
- Ability to regulate emotions and understand customers concerns from their prospective
Timeline
Automotive Technician
Mazda
11.2018 - 07.2024
Maintenance Technician
Independence Automotive
02.2016 - 11.2018
Cashier Team Lead
Food Lion
06.2013 - 01.2016
Trade - Automotive Technology
Central Piedmont Community College
Diploma - Autotech 101 -103
Providence High School