Jeremy Coy
Kokomo,IN
Summary
Experienced Service Tech with extensive knowledge of vehicle testing, maintenance and repair. Adept at reading and understanding technical documentation. Excellent customer service, time management and multitasking abilities. Hardworking Automotive Technician with 26 years of experience in field. Positive and upbeat individual with enthusiasm for work and understanding of good customer service. Motivated to go above and beyond job requirements to satisfy customer needs, help team and meet business objectives.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Automotive Technician
Button Dodge
10.2023 - Current
- Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
- Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
- Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
- Reduced vehicle downtime with meticulous preventative maintenance services, extending the life of customers'' vehicles.
- Enhanced customer satisfaction by providing timely and accurate diagnostic assessments of vehicle issues.
- Increased repeat business by delivering exceptional customer service and building relationships with clients.
- Streamlined repair processes for increased efficiency, reducing average turnaround time for vehicles in the shop.
- Reduced downtime by maintaining a clean and organized workspace, ensuring tools were readily available for use.
Automotive Technician
Dan Young Tipton
02.2023 - 10.2023
- Enhanced customer satisfaction by providing timely and accurate diagnostic assessments of vehicle issues.
- Increased repeat business by delivering exceptional customer service and building relationships with clients.
- Streamlined repair processes for increased efficiency, reducing average turnaround time for vehicles in the shop.
- Reduced downtime by maintaining a clean and organized workspace, ensuring tools were readily available for use.
Automotive Technician
Eriks Chevrolet
08.2017 - 02.2023
- Enhanced customer satisfaction by providing timely and accurate diagnostic assessments of vehicle issues.
- Increased repeat business by delivering exceptional customer service and building relationships with clients.
- Streamlined repair processes for increased efficiency, reducing average turnaround time for vehicles in the shop.
- Reduced downtime by maintaining a clean and organized workspace, ensuring tools were readily available for use.
Automotive Technician
Mike Anderson Chrysler Dodge Jeep Ram
07.2010 - 08.2017
- Enhanced customer satisfaction by providing timely and accurate diagnostic assessments of vehicle issues.
- Increased repeat business by delivering exceptional customer service and building relationships with clients.
- Streamlined repair processes for increased efficiency, reducing average turnaround time for vehicles in the shop.
- Reduced downtime by maintaining a clean and organized workspace, ensuring tools were readily available for use.
Automotive Technician
Button Dodge
08.2003 - 07.2010
- Enhanced customer satisfaction by providing timely and accurate diagnostic assessments of vehicle issues.
- Increased repeat business by delivering exceptional customer service and building relationships with clients.
- Streamlined repair processes for increased efficiency, reducing average turnaround time for vehicles in the shop.
- Reduced downtime by maintaining a clean and organized workspace, ensuring tools were readily available for use.
Education
Associate of Science - General
Indiana University Kokomo
Kokomo, INAssociate of Science - General Studies
Ivy Tech Kokomo IN
Kokomo, INSkills
- Alignments Experience
- Estimating Work
- Inspecting Vehicles
- Electrical Failure Repairs
- Customer Service
- Chemical Disposal
- Changing Oil
- Job Scheduling
- Preventive Maintenance
- Calibration Understanding
- Issue Resolution
- Ticket Writing
- System Repairs
- Vehicle Inspection
- Parts Replacement
- Safety Awareness
- Relationship Building
- Preparing Work Orders
- Problem-Solving
- Calibrating Systems
- Heavy Lifting
- Team Collaboration
- Purchasing Parts and Inventory
- Coolant System Control
- Soldering Skills
- Valid Driver's License
- Diagnostic Abilities
- Troubleshooting Skills
- Flexible Schedule
- Optimizing Engine Performance
- Performance Tuning
- Fuel Systems
- Electrical Experience
- Brake Systems
- Electrical Repair Procedures
- Quality Assurance Inspections
- Bay Management
- Customer Relations
- Roadside Repair
- Customer Relationship Management (CRM)
- Brake Systems Understanding
- Replacing Parts
- Engine Repair
- Maintaining Records
- Heating and Air Conditioning
- Supply Ordering
- Vendor Relations
- Automotive Engineering
- Inventory Auditing
- Changing Tires
- Hazardous Waste Management
- Transmissions
- Operating Air Compressors
- Installing Equipment
- Road-Worthiness Evaluations
- Hand and Power Tools
- Electrical Systems
- Steering Systems
- Managing Parts
- Service Scheduling
- Repair Quotes
- Preventive Maintenance Services
- Vehicle Inspections
- Maintenance Scheduling
- Strong Work Ethic
- Suspension Systems
- Contract Negotiation
- Engine Rebuilds
- Rebuilding Engines
- ASE Certification
- Inventory Organizing
- Ordering Supplies
- Welding and Fabrication
- Replacing Filters
- Calibrating Instruments
- Drivetrain and Axle Installation
- Work Planning and Prioritization
- Electrical Understanding
- Rust Removal
- Relaying Complex Information
- Quality Assurance
- Scheduled Services
- Fluid Exchanges
- Preventative Maintenance
- Upholstery Repair
- Tire Services
- Drivetrain Repair
- Hybrid Systems
- Automotive Electronics
- Automatic Transmissions
- Transmission Repair
- Wheel Alignments
- Glass Replacement
- Diesel Engines
- Battery Services
- Emissions Control
- Exhaust Systems
- Manual Transmissions
- Advanced Diagnostics
Accomplishments
Have received Employee of the Month Multiple times throughout career. Have also received awards or recognition multiple times for outstanding performance and service.
Certification
ASE Certifications current in
A1R ENGINE REPAIR RECERT
A2R AUTOMATIC TRANSMISSION RECERT
A3R MANUAL DRIVETRAIN RECERT
A4R SUSPENSION AND STEERING RECERT
A5R BRAKES RECERT
A6 ELECTRICAL SYSTEMS
Timeline
Automotive Technician
Button Dodge
10.2023 - Current
Automotive Technician
Dan Young Tipton
02.2023 - 10.2023
Automotive Technician
Eriks Chevrolet
08.2017 - 02.2023
Automotive Technician
Mike Anderson Chrysler Dodge Jeep Ram
07.2010 - 08.2017
Automotive Technician
Button Dodge
08.2003 - 07.2010
Associate of Science - General
Indiana University Kokomo
Associate of Science - General Studies
Ivy Tech Kokomo IN
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