Jerrel Malone
Jamaica,NY
Summary
To obtain the position of General Superintendent, Transportation, leveraging over 20 years of progressive leadership experience in transit operations, workforce management, and system-wide service delivery.
Overview
30
30
years of professional experience
Work History
Assistant General Superintendent, Transportation
New York City Transit Authority (NYCTA)
12.2025 - Current
- Oversee borough-wide transit operations, ensuring safe, efficient, and reliable service
- Supervise Superintendents, Dispatchers, and frontline personnel
- Lead response to major incidents, service disruptions, and emergency operations
- Coordinate with Command Center, Maintenance, and city agencies
- Monitor performance metrics and implement service improvements
- Enforce policies, safety standards, and labor agreements
Superintendent, Transportation
NYCTA
01.2024 - 12.2025
- Directed dispatch operations and field supervision to improve service reliability
- Coordinated shuttle services and operational adjustments during disruptions
- Served as liaison with NYC Emergency Management and internal departments
- Trained and mentored dispatch staff to improve operational performance
Transportation Dispatcher
NYCTA
01.2018 - 01.2024
- Managed daily bus operations, staffing, and service adjustments
- Investigated incidents and ensured proper reporting and compliance
- Coordinated emergency shuttles and responded to roadside incidents
- Collaborated with leadership, maintenance, and union representatives
Bus Operator
NYCTA
01.1996 - 01.2017
- Safely transported passengers in compliance with DOT and NYCT regulations
- Maintained schedule adherence and delivered high-quality customer service
Education
Transportation Management Program - undefined
John Jay College of Criminal Justice
Skills
- Leadership
- Operational Oversight
- Incident Management
- Service Planning
- Labor Relations
- Policy Enforcement
- Route Optimization
- Workforce Management
- Emergency Coordination
- Customer Service
LANGUAGES
English
Dutch
Spanish
LEADERSHIP EXPERIENCE
Suriname American Federation, President, 2000, 2018, Led community initiatives, coordinated large-scale events, and managed organizational operations.
Timeline
Assistant General Superintendent, Transportation
New York City Transit Authority (NYCTA)
12.2025 - Current
Superintendent, Transportation
NYCTA
01.2024 - 12.2025
Transportation Dispatcher
NYCTA
01.2018 - 01.2024
Bus Operator
NYCTA
01.1996 - 01.2017
Transportation Management Program - undefined
John Jay College of Criminal Justice