Jerrel Reed
Arlington
Summary
Motivated sales professional with 10+ years of experience in B2B/B2C sales, customer engagement, and business development. Skilled in prospecting, Salesforce CRM, consultative selling, and pipeline generation. Seeking a Sales Development Representative role to drive revenue growth through strategic outreach and relationship building.
Overview
13
13
years of professional experience
Work History
Sr. In-Home Expert
AT&T
Dallas
01.2023 - Current
- Drove revenue growth by presenting AT&T Fiber and Wireless solutions to prospective customers through personalized in-home consultations.
- Consistently exceeded sales quotas by conducting consultative needs assessments and delivering tailored solutions.
- Built long-term customer trust, generating referrals and repeat business that expanded the customer base.
- Acted as a trusted advisor, effectively overcoming objections and positioning AT&T solutions to align with customer needs.
Customer Support Lead
Peloton
Dallas
01.2021 - 01.2023
- Managed high-volume customer interactions, resolving escalations while consistently achieving 100% customer satisfaction.
- Generated leads and nurtured relationships by consulting with customers, uncovering referrals, and upselling solutions to meet business needs.
- Partnered with account executives and operations teams to exceed sales quotas and improve service delivery.
- Created and implemented new outreach and operational cadences, boosting team productivity by 15%+.
- Delivered personalized solutions that drove customer retention and repeat sales.
Telesales Team Lead
AT&T
Richardson
01.2013 - 01.2021
- Led a telesales team in a high-velocity sales environment, consistently meeting and exceeding activity and sales quotas.
- Conducted outbound calls and built rapport with prospects to generate new accounts and nurture warm leads.
- Crafted customized messaging and overcame objections to close deals and expand accounts.
- Partnered with account executives to improve product knowledge and sales strategies, driving higher conversion rates.
- Trained and coached employees in prospecting, consultative selling, and CRM best practices, resulting in stronger team performance.
Education
High School -
Sam Houston High School
Arlington, TX 08.2002 - 01/2006
Skills
- Sales Development & Prospecting
- SaaS Sales Support & Lead Generation
- Outbound Emails & Cold Calling
- Consultative Selling & Objection Handling
- Customer Acquisition & Retention
- CRM & Pipeline Management (Salesforce)
- Virtual Selling (Zoom, LinkedIn Sales Navigator)
- Team Coaching & Leadership
- Business Development Strategy
Timeline
Sr. In-Home Expert
AT&T
01.2023 - Current
Customer Support Lead
Peloton
01.2021 - 01.2023
Telesales Team Lead
AT&T
01.2013 - 01.2021
High School -
Sam Houston High School
08.2002 - 01/2006