Jerrell Mickens
Southaven,Mississippi
Summary
Highly motivated and driven, always ready to tackle any task at hand. Strong focus on financial stability and productivity, consistently delivering high-quality work regardless of the circumstances. Ability to quickly adapt and learn, combined with extensive customer service experience, ensures exceptional service and creates a positive overall experience.
Overview
11
11
years of professional experience
1
1
Certification
Work History
HVAC Installer
Brown Refrigeration
Memphis, TN
02.2024 - Current
- Removed old equipment from customers' homes and cleaned up areas to prepare for new installations.
- Maintained a clean, organized workspace during installations and repairs, demonstrating respect for clients'' properties and minimizing disruptions.
- Installed bypass dampers, low voltage wiring, smoke detectors, split systems, and package units in commercial or residential buildings.
- Installed components to improve HVAC system performance.
- Increased client comfort levels by appropriately sizing and installing heating, ventilation, and air conditioning systems based on specific needs.
- Minimized downtime for businesses experiencing HVAC issues by working efficiently under strict deadlines to complete repairs quickly without sacrificing quality.
Forklift Operator
Associated Wholesale Grocer
Hernando, MS
01.2022 - 01.2025
- 'Crown' standing forklift used for trailer loading and unloading.
- Maximized productivity by accurately retrieving cases with long electric pallet jacks.
- Able to operate Reach forklifts while replenishing slots for selectors as well
- Forklift/Electric Pallet Jack certified
HVAC Installer
Best Care Home Services
Memphis, TN
01.2021 - 09.2023
- Capable of installing full systems in residential buildings
- Able to install your basic Water Heaters as well
- Proficient skill set on the use of power hand tools
- Properly know how to build transitions
- Proficient when it comes to diagnosing problems using the 7 stages method on heating mode.
- Intermediate on charging systems with Freon
Fulfillment Associate
Amazon
Hernando, MS
01.2022 - 12.2022
- Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
General Manager
Moes Southwest Grill
06.2014 - 12.2020
- Flip the store from bottom 24% to top 30% in one year out of 800 stores in the nation
- Turnover rate decreased when I took over stores that I was assigned to by regional manager
- Food cost variance were almost always between the targeted threshold
- Inventory Management drove an inflation in house sales thanks to tricks of the trade
- 22 years old at the time, youngest to get a gold report in the Brand's history, on Health report from local authorities and hired professionals from the brand themselves
Forklift Operator
Averitt Express
06.2015 - 06.2018
- Loaded and unloaded trailers
- Certified and Trained on application of hazardous chemicals and materials
- Certified on driving gas Caterpillar Forklifts
- Scanning packages for any defective traits on the product
- Help determine on reselling product that was not damaged upon return
Education
Some College - Architectural and Design
Southwest Tennessee Community College
Memphis, Tennessee05.2018
High School Diploma - General Studies
Wooddale High
Memphis, Tennessee05.2015
Skills
- Detail Oriented
- Great oral and communication skills
- Create positive work environment
- Punctual
- Team Player
- Quick Learner
- Highly Motivated
- A2L Certified
- EPA certified Type I & II
- Proficient in use of power hand tools
- Forklift/Electric Pallet Jack certified
- Certified on application of hazardous chemicals
Accomplishments
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
- Supervised team of 40 staff members.
- Achieved 30% sales increase through effectively helping with promoting new corporate products.
- Business Development: - Spearheaded acquisition of two competitor companies.Established and managed partner relationships on a daily basis. Developed new marketing strategy which increased customer base by 23%.
- Resolved product issue through consumer testing.
Job Title
HVAC Installer
Certification
Forklift Certified
A2L Certified
EPA of type I & II certified
Timeline
HVAC Installer
Brown Refrigeration
02.2024 - Current
Forklift Operator
Associated Wholesale Grocer
01.2022 - 01.2025
Fulfillment Associate
Amazon
01.2022 - 12.2022
HVAC Installer
Best Care Home Services
01.2021 - 09.2023
Forklift Operator
Averitt Express
06.2015 - 06.2018
General Manager
Moes Southwest Grill
06.2014 - 12.2020
Some College - Architectural and Design
Southwest Tennessee Community College
High School Diploma - General Studies
Wooddale High