Frank Ford III
Perdido Key,FL
Summary
Dynamic marketing professional skilled in customer relationship management and logistics, with a solid foundation in HVAC systems and installation. Experienced in problem-solving and operational oversight to drive customer satisfaction. Committed to utilizing diverse expertise to create compelling marketing initiatives that support brand growth and enhance client engagement.
Overview
5
5
years of professional experience
Work History
HVAC Installer
We Care A/C, Plumbing & Electric
Pensacola, Florida
03.2026 - Current
- Coordinated with suppliers to secure necessary materials for installations.
- Followed safety protocols while handling tools and equipment on-site.
- Assisted in troubleshooting HVAC issues for optimal performance.
- Utilized hand tools such as wrenches, screwdrivers, drills, saws, as well as power tools like pipe cutters and benders when performing tasks related to HVAC installations.
- Performed installation of residential HVAC systems, including air conditioning units, furnaces, heat pumps, air handlers, and ductwork.
- Connected line and low voltage wiring to heating and cooling equipment during installations.
- Conducted brazing, threading pipe and tasks to complete installs.
- Attended training sessions related to new products or techniques in order to stay current in industry standards.
- Identified customer needs by asking pertinent questions about their comfort levels and usage patterns.
Geothermal HVAC Installer
Geothermal Solutions
07.2024 - 03.2026
- Installed and fused geothermal piping systems underground, utilizing both horizontal and vertical loop configurations
- Coordinated with project managers to ensure timely completion of large-scale HVAC installations
- Customized ductwork designs for optimal airflow distribution while maintaining energy-efficient operation standards within client spaces
- Performed troubleshooting on HVAC systems to determine root cause of issues
- Performed comprehensive preventative maintenance on various types of HVAC equipment, prolonging their lifespan
- Traveled to job sites for scheduled and emergency appointments, addressing urgent HVAC issues
- Boosted customer satisfaction by providing prompt, professional service for HVAC-related issues
- Collaborated with construction teams to smoothly integrate HVAC systems in new builds
Logistics Account Executive
Total Quality Logistics
01.2024 - 06.2024
- Communicate with the sales team and customers to build and maintain ongoing relationships
- Manage daily shipment activities, resolving issues to ensure pickup and delivery is on time
- Developed client base through targeted calls and relationship-building efforts
- Facilitated sales opportunities by engaging with new and existing customers
- Negotiate prices with customers and carriers
- Linked carriers to customer loads across United States and Canada to optimize logistics
- Input, update, and manage shipment information
- Made check calls to drivers in order to ensure they are on time or problem solve if they need assistance
Fleet Manager
Warrior Waste Services
06.2021 - 06.2023
- Managed maintenance operations for truck fleet to ensure optimal performance and reliability.
- Delivered heavy equipment to job sites, facilitating timely project execution.
- Coordinated landscaping tasks for multiple properties, enhancing overall aesthetic and functionality.
Education
Bachelor of Science - Marketing
The University of Alabama
Tuscaloosa, AL01-2023
High School Diploma -
Homewood High School
Birmingham, AL01-2019
Skills
- A/C installation
- High-volume calling
- Detail orientation
- Organization
- Proven inside sales experience
- Task prioritization
- Workload prioritization
- Strong phone presence
- Experience in account management
- Efficient in Microsoft Office Applications
- Ability to multitask
- Ability to prioritize workload to meet deadlines and achieve goals
- Detail oriented
- Well organized
- Enjoy teamwork
- Construction site knowledge
Timeline
HVAC Installer
We Care A/C, Plumbing & Electric
03.2026 - Current
Geothermal HVAC Installer
Geothermal Solutions
07.2024 - 03.2026
Logistics Account Executive
Total Quality Logistics
01.2024 - 06.2024
Fleet Manager
Warrior Waste Services
06.2021 - 06.2023
Bachelor of Science - Marketing
The University of Alabama
High School Diploma -
Homewood High School