Jerrell Ross
Milwaukee
Summary
More than 12 years of successful experience in customer service and support with recognized strengths in problem-solving and trouble-shooting, planning/implementing proactive procedures. Excellent working knowledge using Microsoft Excel, Microsoft Word. Ability to train, motivates, and supervises customer service employees. A team player, acknowledged as "Total Quality Customer Service Professional." Excellent organizational and multitasking skills. Class B CDL with good driving record. Wide knowledge of traffic laws, rules, and regulations. Ability to comply with driver operating procedures. Ability to comply with Health and Safety policies. Familiarity with motor coaches, mini-coaches. Authorized to work in the US for any employer
Security professional with thorough understanding of implementing and maintaining security protocols. Known for reliability, flexibility in adapting to dynamic environments, and strong focus on collaborative efforts to achieve results. Adept in surveillance, incident response, and conflict resolution, bringing balanced approach to team alignment and operational efficiency.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Security Officer
Froedtert Hospital
Milwaukee, WI
10.2025 - Current
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided exceptional customer service while maintaining a secure environment for visitors.
- Prepared detailed incident reports documenting events for management review.
- Managed access control procedures to maintain secure environments for clients.
- Conducted regular patrols to detect and respond to potential security breaches.
Motor Coach Driver
Lamers Bus Service
Milwaukee, WI, US
03.2015 - Current
- Assured that registered routes and timetables are observed
- Assured prompt and accurate completion of all appropriate reports.
- Provided an efficient and pleasant service to all clients.
- Checked oil, water and fuel on a regular basis.
- Adhered to driver operating procedures.
Security Officer
Aurora Health Care
Milwaukee, WI
04.2024 - 07.2024
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to detect and respond to potential security breaches.
- Collaborated with law enforcement during incidents requiring police intervention.
- Managed access control procedures to maintain secure environments for clients.
- Prepared detailed incident reports documenting events for management review.
- Provided exceptional customer service while maintaining a secure environment for visitors.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Security Officer
Allied Universal
Milwaukee, WI, US
02.2020 - 12.2021
- Transit Security For Milwaukee County Transit System
- Provide protection for passengers and operators
- Provide accurate and complete reports
- Provide excellent customer service skills
- Daily vehicle inspections pre and postdat certification
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Education
Diploma -
John Marshall High School
Milwaukee, WISkills
- Excellent working knowledge using Microsoft Excel, WordPerfect, Microsoft Word
- General security
- Security guard license
- Incident reporting
- Report writing
- Ability to train, motivate, and supervise customer service employees
- A team player, acknowledged as 'Total Quality Customer Service Professional'
- Excellent organizational and multitasking skills
- Class B CDL with good driving record
- Wide knowledge of traffic laws, rules, and regulations
- Ability to comply with driver operating procedures
- Ability to comply with Health and Safety policies
- Familiarity with motor coaches, mini-coaches
- Authorized to work in the US for any employer
Certification
Axon taser x2 and x7
Body Camera
Driving License: Class B CDL
Timeline
Security Officer
Froedtert Hospital
10.2025 - Current
Security Officer
Aurora Health Care
04.2024 - 07.2024
Security Officer
Allied Universal
02.2020 - 12.2021
Motor Coach Driver
Lamers Bus Service
03.2015 - Current
Diploma -
John Marshall High School