Anjelica Bravo
San Jose,CA
Summary
Seeking full-time employment that teaches me everyday work life; allows me to utilize my skills and abilities in customer service, while allowing me to pursue my education.
I am an easy going, hard working, reliable individual with excellent communication skills & ability to learn new concepts quickly. The desire to succeed pushes me to continuously grow and achieve my teams goals. My goal is to expand on what I have already learned and gain more knowledge and experience in multiple areas of business.
Overview
9
9
years of professional experience
Work History
Security Officer
Allied Universal Security Services
12.2023 - Current
- Excellent customer service is always your top priority.
- Observe, survey the area and provide reporting on activity at your assigned location
- Conduct periodic area patrols and perimeter checks.
- Recover product/merchandise.
- Provide rapid response in critical situations
- I’m good with reading and writing detailed reports.
- I understand when and how to enforce customer procedures, regulations and standards.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Bon Appetit, Nvidia
Bon Appetit
03.2018 - 12.2023
- Demonstrates complete understanding of menu items and ingredients
- Advises guests on appropriate combinations of food and drinks when requested; accommodates reasonable requests and notes preferences
- As needed, demonstrates knowledge of specialized diets and allergens
- Communicates directly with back-of-the-house staff to ensure that orders are delivered correctly and special requests are accommodated
- Exhibits exceptional communications skills and demonstrates ability to get along well with others
- Remains flexible and patient when communicating with guests and staff
- Collects tickets and follows proper cash-handling procedures.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed and maintained courteous and effective working relationships.
NASA - Waitress
NASA
05.2015 - 08.2017
- Demonstrates complete understanding of menu items and ingredients
- Advises guests on appropriate combinations of food and drinks when requested; accommodates reasonable requests and notes preferences
- As needed, demonstrates knowledge of specialized diets and allergens
- Communicates directly with back-of-the-house staff to ensure that orders are delivered correctly and special requests are accommodated.
Cotton On - Great Mall, 572 Great Mall Dr, Milpitas Ca, 95035
Cotton On
11.2014 - 09.2015
- Cashier, Greeting customers, Provide outstanding customer service
- Stock, maintain, clean and organize store
- Set up promo displays, prepare for sale's events.
Foreign Exchange - Great Mall, 572 Great Mall Dr, Milpitas CA 95035
Foreign Exchange
11.2014
- Cashier, Greeting customers
- Stock, maintained clean and organized store
- Assisted customers with sizes, etc
- Set up displays and prepared for sale events
Fry's Electronics
Fry's Electronics
12.2014 - 03.2015
- Wireless associate
- Cashier, Customer service
- Stock inventory
- Clean and maintain the storage area as well as the main floor
- Programmed hand held devices for customers, outgoing on the sales floor
- Worked well with my team, maintained a good balance between customer service and getting the job done.
Education
Independence High school
Skills
- Critical Thinking
- Time Management
- Working independently as well as in a team setting
- Communication
- Problem-Solving
- Microsoft Office (Word, Excel, PowerPoint, Access)
- Able to learn and comprehend new systems and methods quickly
- Committed to excellent service and customer satisfaction
- Able to generate enthusiasm in others
- Able to plan, prioritize and implement activities
- Able to set and achieve goals and work well under pressure2
- Compliance knowledge
- Multilingual Communication
- Patience and Persistence
- Customer Service
- Emotional Control
- Continuing education
- Computer Skills
- Team Leadership
- Team Collaboration
- Relationship Building
- Microsoft Office
- Documentation
- Know Your Customer
- Staff Management
- Prospecting and Networking
- Compliance adherence
- Financial Reporting
- Sales closing
- Compliance requirements
- Claims reporting systems
Accomplishments
- Achieved result through effectively helping with Tasks.
- Documented results and resolved Issues which led to results
- Achieved results by completing tasks with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of number in the development of project name.
- Achieved result through effectively helping with task.
Timeline
Security Officer
Allied Universal Security Services
12.2023 - Current
Bon Appetit, Nvidia
Bon Appetit
03.2018 - 12.2023
NASA - Waitress
NASA
05.2015 - 08.2017
Fry's Electronics
Fry's Electronics
12.2014 - 03.2015
Cotton On - Great Mall, 572 Great Mall Dr, Milpitas Ca, 95035
Cotton On
11.2014 - 09.2015
Foreign Exchange - Great Mall, 572 Great Mall Dr, Milpitas CA 95035
Foreign Exchange
11.2014
Independence High school