Jerren Brazier
Cairo,IL
Summary
Customer-focused professional dedicated to delivering exceptional service and enhancing customer satisfaction. Proven ability to address concerns effectively through strong interpersonal skills. Committed to driving positive outcomes in customer interactions.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Certified Trainer/Server
Red Lobster
Cape Girardeau, MO
03.2009 - 06.2025
- Created customer-focused dining atmosphere while ensuring knowledge of food preparation techniques.
- Utilized assessment tools to evaluate trainee success rates throughout program cycle.
- Provided one-on-one coaching sessions to help individuals improve their skills.
- Advised management on best practices for improving employee performance through effective training methods.
- Analyzed feedback from trainees to ensure the effectiveness of course materials and instruction methods.
- Determined appropriate instructional plans based on personal strengths and training goals.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Maintained strong knowledge by participating in online developmental courses.
Licensed Property Claims Adjuster
The Hartford
Aurora, IL
02.2009 - 03.2013
- Investigated and resolved Personal Lines Property Claims through direct customer interaction.
- Communicated with customers via phone or email to update them on their claims status or answer questions they may have had.
- Attended training sessions periodically for continuing education credits.
- Evaluated policy provisions, applicable laws, and other relevant information to determine claim payments or denials.
- Reviewed contracts related to insured properties for language related to coverage limits.
- Discussed current cases and issues in claim committee meetings.
- Coordinated emergency repair, cleaning companies and contractors to optimize customer claim handling.
- Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
- Provided policyholders with timely responses to notice of loss while addressing coverage issues.
- Assessed damages, determined claim disposition, and issued appropriate indemnity payments.
- Reviewed and analyzed suspicious insurance claims to detect potential fraud.
- Evaluated evidence to achieve favorable outcomes for clients' claims.
- Coordinated investigations with field investigation teams to ensure thorough assessments.
- Oversaw field inspections and conducted comprehensive audits of insurance claims.
- Reported on customer issues, field conditions, safety concerns, and policy discrepancies.
Customer Care Training Intern
The Hartford
Aurora, IL
03.2008 - 02.2009
- Facilitated developmental opportunities for new hires through one-on-one coaching, enhancing technical proficiency for Transition Team entry.
- Conducted audits of call and report quality for associates newly integrated into Transition Team.
- Coached and mentored Transition Team associates, elevating customer service and report quality standards.
- Communicated key quality trends during regular meetings to inform Transition Team members.
- Performed QA reviews on all team members to uphold service standards.
- Led Transition Team members as Team Leader, promoting collaboration and efficiency.
- Collaborated with Business Consultants to ensure accurate claims processing by Transition Team.
- Provided targeted instruction to new hires on Worker's Compensation and General Liability Claim Entry.
Customer Service Representative
The Hartford
Aurora, IL
09.2005 - 03.2008
- Facilitated communication with FCOs to expedite resolution of serious claims.
- Provided daily relief in phone and fax production, ensuring operational continuity.
- Encoded initial reports for accounts via EDI feeds, enhancing data accuracy.
- Conducted surveys for Voice of the Customer program to gather valuable feedback.
- Championed Critical to Quality (CTQ) initiatives through Side-by-Side Coaching.
Education
Speech Communication -
Eastern Illinois University
Charleston, ILSpeech Communication -
Southern Illinois University
Carbondale, ILGeneral Education -
Shawnee Community College
Ullin, ILSkills
- Communication skills
- Time management
- Creative problem solving
- Microsoft Windows and Office proficiency
- Quick learning ability
- Client relationship management
- Multi-line phone operation
- Effective multitasking
- Motivation and drive
- Conflict resolution
Certification
- Louisiana Department of Insurance
- Oklahoma Department of Insurance
- Commonwealth of Kentucky
- Texas Department of Insurance
Accomplishments
- Hugh O'Brien Leadership Award (Wesleyan University)
- Congressional Youth Leadership Conference (Washington D.C.)
References
References available upon request.
Timeline
Certified Trainer/Server
Red Lobster
03.2009 - 06.2025
Licensed Property Claims Adjuster
The Hartford
02.2009 - 03.2013
Customer Care Training Intern
The Hartford
03.2008 - 02.2009
Customer Service Representative
The Hartford
09.2005 - 03.2008
Speech Communication -
Eastern Illinois University
Speech Communication -
Southern Illinois University
General Education -
Shawnee Community College
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