Micah C. Reynolds

• Coaches new employees, ensuring standard operating procedures are understood.
• Presents training material with varied instructional methods to maintain attention of participants.
• Provides continuous evaluation and feedback to service employees.
• Listen to guests needs, creating an enjoyable and fulfilling experience.

Key Achievements:

• Received 97% positive customer survey results during tenure.
• Directly assisted in modifying training program - resulting in 33% increase in employee retention.

• Operated efficiently in high-volume setting to prepare and serve more than 50 drinks per hour.
• Enthusiastically interacted with guests, adapting quickly to provide prompt service to all guests.
• Identified potential candidates for the Rewards Program, explaining benefits and opportunities available upon enrollment.

• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Cultivated teamwork and a unified workplace, leading a team of 30 people.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Created weekly schedules for employees

Key Achievement:

• Spearheaded a 25% increase in our guest satisfaction metric through modification to training procedures.
• Facilitated successful business operations without a General Manager for 4 months.