Years professional experience
Jerrene L'Amoreaux
Austin
Summary
Dynamic leader with a solid track record in delivering exceptional customer service with flexibility, resourcefulness and fun. Drive to foster strong vendor relationships, excel in event planning and team mentorship, driving efficiency and creating memorable experiences. Skilled in budget management and effective communication, ensuring both team and customer satisfaction, ushering in unreasonable hospitality!
Overview
15
15
Work History
Food & Beverage Manager
Driftwood Golf & Ranch Club
08.2021 - Current
- Effectively communicate leadership teams and members (customers) to understand the needs of each meeting or event.
- Effectively mentor and coach a staff of nine, always striving for improved service steps for efficiency, hospitality and fun!
- Plan, coordinate and execute events and meetings for leadership teams at all corporate levels, and club members in multiple areas of our property.
- Partner with teams of various departments: culinary, concierge, A/V & IT, housekeeping, etc., to provide the highest and best framework of service in every aspect, allowing the teams and members to focus on their purpose or celebration, respectively
- Deliver extraordinary service - we refer to as Unreasonable Hospitality. Creating legendary experiences and memories.
- Oversee selection, ordering and inventory of beverages, decor, and supplies that maintain cost effectiveness while providing functionality and elegance appropriate the each and every meeting and event.
- Build and maintain strong relationships with vendors and suppliers, ensuring consistent product quality while controlling costs.
Processor
Broker/Partner
08.2015 - 03.2021
- Supported team members in their tasks to complete each transaction for our clients
- Trained new Junior Processors to understand their role and scope of work. Enhanced team collaboration, sharing best practices for efficient processing techniques.
- Successfully cultivated a corporate culture that fostered a strong work ethic, team cooperation and a sense of true accomplishment. Team members enjoyed coming to work and customer service excelled.
Co-Founder/Administrator
Bannockburn Christian Academy
07.2010 - 09.2013
- Collaborated with our board of directors to open BCA to our families and community, providing an affordable, private educational environment for Pre-K to Middle School aged students.
- Partnered with our marketing director and board to create maximum visibility for our school.
- Assisted the Head Master and teachers in preparing for each weeks' curriculum and extracurricular events, both on and off campus.
- Planned, coordinated and executed multiple family and student events throughout the school year with extraordinary success.
- Founded F.I.T. (Friends in Truth) Kids After School program, which provided an additional revenue stream to supplement tuition.
Education
No Degree - Business Administration
University of Arizona
Tucson, AZSkills
- Excellent customer service
- Detail oriented in service hospitality
- Team collaboration; relationship oriented
- Complete, thorough and effective communication
- Ability to work with leadership and customers to meet needs and produce extraordinary results
- On-time delivery, meeting team and customer needs
- Building strong and lasting community and vendor relationships
- Conscientious and responsible for the budget and cost effectiveness
- Professional, personable and fun!
Timeline
Food & Beverage Manager
Driftwood Golf & Ranch Club
08.2021 - Current
Processor
Broker/Partner
08.2015 - 03.2021
Co-Founder/Administrator
Bannockburn Christian Academy
07.2010 - 09.2013
No Degree - Business Administration
University of Arizona
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