Summary
Overview
Work History
Education
Skills
Activities
Work Preference
Timeline
Receptionist

Jerri Bunting

Southaven,MS

Summary

Experienced professional with a strong organizational, problem-solving, and customer service background. Gained valuable experience through recent positions at the IRS and Amazon. Dedicated to attention to detail and known for a meticulous approach to tasks. Seeking a dynamic role that values efficiency and adaptability, where skills can be leveraged to contribute to the organization's success.

Overview

30
30
years of professional experience

Work History

Tax Examining Technician

Internal Revenue Service
06.2024 - Current
  • Review and process taxpayer authorization and representation forms, ensuring accurate data entry and adherence to federal regulations
  • Resolve taxpayer account discrepancies by identifying issues and releasing refund holds, improving efficiency and customer satisfaction
  • Utilize problem-solving and analytical skills to manage sensitive taxpayer data while maintaining strict confidentiality and accuracy
  • Participated in professional development opportunities such as training sessions or workshops, further enhancing expertise in tax examination processes.

Fulfillment Associate

Amazon.com
10.2022 - 09.2023
  • Received and processed incoming customer returns, ensuring proper inspection and grading for accurate credit issuance and product routing
  • Picked, packed and shipped vendor return orders with precision, adhering to company standards for efficiency and quality

Accounts Receivable

Horn Lake Water Association
01.2008 - 12.2010
  • Accurately recorded customer payments in financial ledgers and prepared daily bank deposit
  • Assisted with month-end procedures, including sorting and mailing water bills to customers, while maintaining attention to detail and adherence to company procedures

Remote Tech Support

GCData, Inc
01.2003 - 12.2009
  • Resolved customer software and hardware issues related to a customized management system, ensuring efficient operation and user satisfaction
  • Assisted in preparing and facilitating training seminars for customized software, providing hands-on support to enhance client understanding and adoption

Instructor/Lab Assistant

Remington College
10.2001 - 12.2003
  • Taught courses in computer basics and introductory principles of alternating and direct current, providing students with foundational technical knowledge
  • Assisted students and instructors in lab settings for electronics courses, ensuring effective hands-on learning experiences

Process Engineer

Arrow Electronics
01.1999 - 12.2000
  • Revised and updated build documents to incorporate accurate changes and detailed documentation
  • Optimized build processes by ensuring documentation aligned with the most efficient methods for assembling computers to meet customer specifications

Trainer/Instructor

Arrow Electronics
01.1997 - 01.1999
  • Assisted in developing and implementing a nine-course certification program to enhance employee cross-training opportunities
  • Facilitated training sessions that improved workforce skills, resulting in an 80 percent reduction in employee turnover

Computer Technician

Arrow Electronics
01.1995 - 01.1997
  • Assembled customized computers based on build plan specifications, ensuring accuracy and quality
  • Performed operational tests on customized computers to verify functionality
  • Pulled orders, packed product and readied for shipment
  • Processed Return Merchandise Authorizations (RMAs)

Education

Associates degree - Electronics Engineering

Remington College
Memphis, TN
05.1995

Skills

  • Interpersonal relations
  • Analytical mindset
  • Ethical standards
  • Attention to detail
  • Effective Problem Resolution
  • Reliability
  • Accurate documentation
  • Data entry proficiency
  • Adaptability

Activities

  • We-Can-Do-It! M@sk, Southaven, MS, 05/01/20, 12/31/20, Created cloth masks for facilities including a doctor’s office, nursing home and children’s hospital to support public health efforts during the pandemic.
  • Book Cover Creator, Southaven, MS, 08/01/16, 06/30/18, Designed book covers for author Genevieve St Yves using Adobe Photoshop CS6.
  • Haunted Houses, Memphis, TN, Southaven, MS, 01/01/08, 12/31/18, Assisted in building, painting and decorating of garage haunts; created costumes, props and videos to enhance visitor experiences. Played several different characters.
  • World’s Annual Champion Hot Wings Festival, Memphis, TN, 04/01/13, 04/30/17, Volunteered in Kid’s Zone, setting up activity areas and engaging children in games. Assisted in behind-the-scene planning and operations for the Kids Zone, ensuring a smooth event experience.
  • Renford Broadcast Network, Memphis, TN, 06/01/10, 05/31/13, Created and managed the online presence for Renford Broadcasting Network’s online presence as a volunteer. Moderated 52 weeks of blog radio programming, supporting multiple hosts for 'Radio by Renford.'

Work Preference

Desired Job Title

Insurance Claims ProcessorCustomer Service Representative

Work Type

Full Time

Location Preference

RemoteOn-SiteHybrid

Important To Me

Work-life balanceCompany CultureHealthcare benefitsWork from home option4-day work week

Timeline

Tax Examining Technician

Internal Revenue Service
06.2024 - Current

Fulfillment Associate

Amazon.com
10.2022 - 09.2023

Accounts Receivable

Horn Lake Water Association
01.2008 - 12.2010

Remote Tech Support

GCData, Inc
01.2003 - 12.2009

Instructor/Lab Assistant

Remington College
10.2001 - 12.2003

Process Engineer

Arrow Electronics
01.1999 - 12.2000

Trainer/Instructor

Arrow Electronics
01.1997 - 01.1999

Computer Technician

Arrow Electronics
01.1995 - 01.1997

Associates degree - Electronics Engineering

Remington College
Jerri Bunting