Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jerri Smith

Portland,OR

Summary

Influential Admin Assistant with record of success managing administrative challenges and helping great company succeed. Hands-on professional with capabilities in exemplary customer service, Recognized for dynamic work ethic and team player attitude.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Office Assistant 2 - African American KSA

Healthy Birth Initiatives
01.2023 - Current
  • Work in a collaboration with a team to support planning and implementation of all aspects of targeted, culturally-diverse in-office and community-based HBI events
  • Provide information and direction to clients and staff seeking assistance, provide basic information about program services and events
  • Attend staff meetings, take meeting minutes, use customer service skills and critical thinking to assist participants in person, over the phone, etc
  • Work cooperatively and use positive and effective communication with co-workers and supervisors
  • Works independently entering, maintaining, assessing and monitoring confidential client information
  • Responsible for ordering office supplies, tracking, securing and maintenance of program cash equivalents
  • Assist with ordering and pick-up of catering/food and other items needed
  • Process HBI referrals in a timely manner, schedule cab rides for clients, Answer and make phone calls to schedule clients, document call information, update referrals
  • Assemble chart packets, update team work schedules, process housing applications.

Bartender/Server

Spirits Pub
04.2022 - Current
  • Served high customer volumes during special events, nights, and weekends
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory
  • Kept bar presentable and well-stocked to meet customer needs
  • Followed alcohol awareness procedures for preventing excessive guest intoxication
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol
  • Obtained cash bank and stocked service bar to prepare for operation
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty
  • Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.

Delivery Driver

Service Linen Supply
02.2020 - Current
  • Completed on-time deliveries by choosing best and most efficient routes
  • Delivered packages to customer doorsteps and business offices
  • Maintained upbeat, positive attitude in busy, customer-focused environment
  • Completed rush deliveries on tight timetables to satisfy customer needs
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries
  • Operated vehicle safely in highly congested areas with no traffic violations
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods
  • Loaded truck and properly secured items to prevent damage for deliveries
  • Followed corporate procedures to maintain company and customer data confidentiality
  • Promoted customer satisfaction by addressing or escalating concerns for quick resolution.

Office Assistant 2

Multnomah County Human Services
03.2017 - 01.2023
  • Completed clerical tasks such as filing, copying, and distributing mail
  • Managed daily data entry and kept clerical information accurate and up-to-date
  • Maintained and updated office records, both digital and physical
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments
  • Interacted with customers by phone, email, or in-person to provide information
  • Collaborated with various departments to complete assigned tasks
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
  • Processed, issued and canceled EBT cards when needed demonstrate conflict resolution while supporting my team and tending to the organization of the lobby.

Education

Associates of Science -

Portland Community College
Portland, OR
06.2011

Skills

  • Exemplary customer service experience
  • Technical Savvy
  • Excellent communication skills
  • Active listening skills
  • De-escalation skills
  • Social perceptiveness
  • Follows directions accurately
  • Great problem solver

Certification

  • Certified First Aid and Adult CPR/AED, Multnomah County, 2019
  • Licensed Notary Public, Multnomah County, 2020

Timeline

Office Assistant 2 - African American KSA

Healthy Birth Initiatives
01.2023 - Current

Bartender/Server

Spirits Pub
04.2022 - Current

Delivery Driver

Service Linen Supply
02.2020 - Current

Office Assistant 2

Multnomah County Human Services
03.2017 - 01.2023

Associates of Science -

Portland Community College

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Jerri Smith