Jerrica Dunlap
El Paso,TX
Summary
Dependable retail professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests and problems. Solid team player, dedicated with strong work ethics, and a resourceful nature. Possesses excellent communication and interpersonal skills. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
16
16
years of professional experience
Work History
Warehouse Worker
Marshalls Distribution Center
02.2024 - Current
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Collaborated with team members to meet daily productivity goals and maintain smooth warehouse operations.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Expedited urgent orders through prioritization of tasks while maintaining attention to detail during high-pressure situations.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Maintained safe and clean work environment by keeping warehouse work areas neat, floors clean and goods safely stacked.
- Count, select and sort objects such as totes, boxes, merchandise, or other items as assigned.
- Manual material handling of objects such as totes, boxes, garments or other items up to 10 lbs. constantly, up to 50 lbs. frequently, and up to 60 lbs. occasionally.
Service Experience Representative
Nordstrom Rack
05.2023 - 01.2024
- Managed multiple service requests simultaneously, prioritizing tasks to meet tight deadlines.
- Keep the stockrooms organized and complete all inventory processes, marketing displays, making sure merchandise is properly checked in and accurately ticketed.
- Participated in periodic physical inventories, assisting in accurate counts and reconciliation efforts.
- Work with the team to ensure the sale’s floor stays "runway ready" through re-merchandising and straightening throughout the day.
- Provided knowledgeable assistance on products or services available, promoting their benefits effectively.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Sales Floor Associate
Dollar Tree
04.2023 - 07.2023
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Organized racks and shelves to maintain store visual appeal, planograms, marketing displays, engage customers, and promote specific merchandise.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Participated in periodic physical inventories, assisting in accurate counts and reconciliation efforts
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, EBT, check, and credit card transactions with excellent accuracy levels.
- Stocked shelves to match planogram images and instructions.
Fulfillment Expert Trainer/Guest Advocate
Target
06.2022 - 03.2023
- Oversaw fast-paced front counter area and Order Pick-Up.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Processed guest refunds and exchanges according to established guidelines.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Selected and filled orders from stock to fulfill guest requirements.
- Picked and packed online orders.
- Trained new team members in fulfillment.
- Set, stocked, and priced merchandise on sales floor.
Independent Claims Adjuster
Alacrity Solutions
09.2021 - 12.2021
- Investigated vehicle damage inflicted resulting from emergency situations and natural disasters.
- Examined photographs and surveillance and any other documents relating to claims.
- Operate in high call volume environment; managed over 30 customer calls per day.
- Determined salvage value on total-loss vehicle.
- Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
- Evaluated practicality of repair as opposed to payment of market value of vehicle before accident.
- Used Microsoft Word and other software tools to create documents and other communications.
- Issued payouts to claimants.
- Enhanced customer satisfaction by delivering honest advice to policyholders in regards to repair work and body shop processes.
Accounting Technician
Clayton County Sheriff Department
09.2009 - 10.2020
- Coded information to ensure accurate processing, and that appropriate departments are credited or debited.
- Reconcile and or balance assigned accounts, prepare journal entries, and prepare and file variety of records and forms.
- Receive and process payments into inmate accounts; receive and process large bond payments.
- Receive and pay invoices for various departments expenses.
- Run daily reports; copy and or distribute reports; establish and maintain automated and manual accounting records and files.
- Assist with budget related activities by reviewing weekly financial reports, providing information on past budgets and expenditures.
- Prepared bank deposit with weekly totals of $100,000.
Education
Associate of Science - Accounting
Southern Crescent Technical College
Griffin, GA05.2015
Skills
- Microsoft Word, Excel, Outlook, and Power Point
- Quick learner
- Good Telephone Etiquette
- Problem-Solving
- Accurate Money Handling
- Time management
- Task prioritization
- Attention to detail
Timeline
Warehouse Worker
Marshalls Distribution Center
02.2024 - Current
Service Experience Representative
Nordstrom Rack
05.2023 - 01.2024
Sales Floor Associate
Dollar Tree
04.2023 - 07.2023
Fulfillment Expert Trainer/Guest Advocate
Target
06.2022 - 03.2023
Independent Claims Adjuster
Alacrity Solutions
09.2021 - 12.2021
Accounting Technician
Clayton County Sheriff Department
09.2009 - 10.2020
Associate of Science - Accounting
Southern Crescent Technical College
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