Jerrica Fuqua
Antioch,Tn
Summary
Dependable worker equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction. Hardworking and reliable. Focused on going above and beyond to support team and serve customers. offering top-notch customer service. Motivated to continue to learn and grow as business professional.
Hospitable and versed in overseeing staff and handling daily cash deposits. Diligent and fully invested in exhibiting steadfast leadership in high-pressure situations to improve team strength.
Overview
14
14
years of professional experience
Work History
Customer Service Manager
Kroger
Nashville, Tn
08.2008 - 07.2012
- Money Management
- Ordering inventory
- Invoicing
- Scheduling opening/closing labor control/staff
- Guest relations
- Hospitality
- Daily safe counts, checked deposit drops
- Answered incoming telephone calls and provided information regarding store hours, location, and policies
- Organized and maintained customer service desk and monitored front lanes to address hazards or return unsold products to shelves
- Greeted guests entering or exiting store and upon approach to sales registers, answering questions and directing to product locations or store departments
- Completed paperwork associated with merchandise, price adjustments, customer returns, and cash register operation
- Counted and reconciled cash-drawer discrepancies prior to or following each shift
- Issued refunds, merchandise exchanges, and price adjustments in compliance with company policies
- Addressed customer concerns and provided timely resolution to mitigate complaints
- Trained new cashier staff on checkout procedures, customer service standards, and security protocols
- Anticipated and regulated workstation supply needs for uninterrupted shopping experience
- Solved complaints by customers and issued credits for returned merchandise
- Assisted cashiers in balancing cash tills at close of shift
- Scheduled breaks for cashiers during shifts and timed returns to maintain coverage
- Engaged customers and built connections using positive, upbeat attitude.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Retail Manager
Express Clothing
Nashville, Tn
07.2012 - 07.2013
- Inventory
- Provided accurate information to help customers quickly navigate store and acquire items for purchase
- Unboxed and restocked merchandise into attractive displays
- Welcomed guests and offered quick assistance to handle diverse needs
- Promoted credit and loyalty programs during customer interactions
- Assisted with store recovery to maintain clean and organized sales floor throughout shift
- Processed returns and exchanges in line with store policies
- Maintained knowledge of current and future promotions to provide accurate service and inform customer purchasing decisions
- Resolved customer issues quickly to recapture the customer's loyalty and maintain the sale
- Arranged attractive and creative displays to catch the eye of incoming customers and encourage sales
- Engaged customers and built connections to drive long-term sales
- Arranged merchandise to be visually pleasing and well organized, focusing on item accessibility and aesthetic appeal
- Consistently organized and restocked display racks to keep the store ready for customer needs
- Revamped the store's shelves to prepare for new seasonal merchandise and planned promotions.
Direct Support Professional
Tennessee family solutions
Nashville, Tn
09.2013 - 09.2019
- Delivered personal care and support aligned with individual support plans
- Supported level of care that enhanced patient health, safety, dignity, and contentment
- Monitored and assisted with daily living activities, including bathing, grooming, and room care
- Documented care plan changes and other relevant patient data and submitted to
- RN
- Administered medications and set up reminders for clients in alignment with medication administration record
- Trained and educated in areas of personal care, communication, and social skills development
- Participated in staff meetings and in-service trainings to keep abreast of new company developments and protocols
- Applied and upheld standard precautions and procedures used for infection control
- Maintained safe and clean patient environment
- Conferred with multidisciplinary team to deliver optimal care for each client based on individual factors like physical abilities and specific limitations
- Cooked meals based on nutritional requirements and special diets
- Provided companionship throughout day, engaging clients in conversation and activities
- Transported clients to doctor's offices and grocery stores
- Performed routine housekeeping, including making beds, doing dishes, and sweeping
- Managed the client's daily living needs such as shopping, organizing medicines and transporting them to their medical appointments
- Helped clients learn how to take care of themselves by working with their disabilities to find new ways of completing common tasks
- Provided physical and emotional support to patients and families, while delivering services to patients with terminal conditions
- Caregiver, Rick and coleene adams
Caregiver
Rick adams
Brentwood, Tn
09.2016 - 08.2019
- Performed household chores to ensure cleanliness, safety, and livability
- Assisted residents in managing daily living including lifting, bathing, and feeding support
- Maintained case notes to document resident progress and condition
- Encouraged social interaction of clients and participated in activities that encouraged reading, games, and activities
- Assisted the patient in day-to-day basic functions and prepared patient's meals according to meal plans
- Evaluated patient's medical condition on daily basis
- Provided dignified care to residents in assisted living and memory care communities, including those with all stages of dementia and Alzheimer's disease
- Performed routine housekeeping, including making beds, doing dishes, and sweeping
- Assisted clients with bathing and dressing to promote good personal hygiene
- Transported clients to doctor's offices and grocery stores
- Observed self-administration of medications to adhere to medication regimen
- Followed agency policy and procedures in administering care to clients
- Maintained safe and clean patient environment
Shift Lead/key Hourly
JF, Martins BBQ joint
Nashville, Tn
08.2019 - 03.2020
- Money management
- Inventory
- Invoicing
- Event planning and coordination
- Scheduling
- Addressed and resolved customer inquiries and complaints and engaged with customers to determine satisfaction levels with products offered
- Delegated tasks, communicated expectations, and directed others' work to improve performance
- Managed operations during shift, with total awareness of activities of employees and customers
- Gave report detailing shift activities to keep management looped in on shift operations
- Responded to unforeseen scheduling deficits among workforce by retaining emergency substitutions and personally fulfilling needed roles
- Trained front of house employees
- Open/close of store
- Reported losses, employee behavioral issues, customer complaints, and other significant issues to upper-level management
- Performed facility checks to verify cleanliness and client safety
- Developed and maintained effective working relationships with team members, management, and customers to boost company productivity and morale.
Administrative Assistant
Metropolitan Action commission
, Tn
11.2020 - 05.2021
- Communicated regularly with external and internal customers to understand and meet their needs
- Processed the day-to-day documentation between departments, consistently maintaining effective communication and eliminating bottlenecks
- Answered incoming office calls over multi-line system and answered questions, took messages, or transferred to desired extensions
- Shared information about office hours, procedures, and requirements to resolve walk-up and telephone questions
- Greeted guests promptly and consistently set professional tone with friendly assistance
- Updated and managed digital and physical office records for team of [Number]
- Followed established procedures to protect sensitive and confidential information from unauthorized release
- Picked up, organized, and wiped down reception regularly to keep area professional and clean
- Accepted incoming mail and packages and routed to appropriate staff
- Greeted every visitor with friendly smile and immediate offer of knowledgeable assistance
- Managed incoming and outgoing mail and deliveries to support efficient office operations
- Filed and retrieved documents, introducing more efficient filing system adopted by company.
Front of House Manager
Joe’s crab shack
Nashville, TN
04.2022 - 05.2022
- Sanitized kitchen counters, wiped down cabinets and swept and mopped floors.
- Disinfected bathrooms and eliminated mold and soap scum from shower stalls and bathtubs.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Interacted positively with residents while cleaning apartments and common areas.
- Washed and polished glass windows and doors to keep entryways clear and professional.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Transported trash and hazardous waste to appropriate disposal area.
- Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
- Maintained safety protocols through safe handling of equipment and chemicals.
- Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
- Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
- Built strong, respectful employee relationships to drive employee satisfaction in high turnover industry.
- Delivered high level of quality service to each patron, resulting in consistent, positive feedback from guests.
- Assigned work tasks and activities, prepared schedules and managed staffing.
- Upheld operating procedures and safety standards to maximize guest satisfaction.
- Coached and developed team members to support employee growth and development.
- Developed goals and plans to prioritize, organize and accomplish daily service tasks.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Assisted staff by serving food and beverages or bussing tables.
A&D COORDINATOR
Security Fire Protection
Nashville, TN
07.2022 - 11.2022
- Maintained records of customer needs and preferences.
- Delegated work to staff, setting priorities and goals.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Developed collection methods to achieve or exceed company financial goals.
- Located and notified customers of delinquent accounts by mail, telephone or personal visits to solicit payment.
- Recorded and updated customer personal accounts with accurate contact information.
- Located and monitored overdue accounts using billing system to begin collections process.
- Notified customers of delinquent accounts with attempt to collect outstanding amounts.
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
- Received payment and posted to appropriate customer accounts.
- Recorded information about customers' financial status and collections status efforts.
- Scheduled and confirmed appointments.
Leasing Consultant
AAA Staffing
Nashville, TN
11.2021 - 12.2021
- Resolved tenant complaints promptly and professionally while maintaining positive relationships with residents.
- Provided excellent customer service to all tenants throughout their tenancy period.
- Updated resident data into property management software system daily.
- Maintained accurate records of prospective renters, applications and leases.
- Greeted potential tenants and provided information about the property.
- Responded to tenant requests for maintenance services in a timely manner.
- Performed regular inspections of common areas to ensure proper upkeep and safety standards were being met.
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
- Coordinated maintenance and repair requests and contacted contractors for bid proposals.
- Tracked leads using CRM software and followed up with interested parties.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
Education
High School Diploma -
Antioch high school
05.2009
Tennessee state university
Skills
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- Scheduling and Coordinating
- Problem Resolution
- Staff Training
- Employee Coaching and Motivation
- Managing Operations and Efficiency
- Team Leadership
- Documentation and Reporting
- Problem-Solving
- Client Relations and Retention
- Continuous Improvement
- Customer Service Best Practices
- Money Handling
- Inventory Management
- Supervisory Skills
- Delegating Assignments and Tasks
- Managing Deliveries
- Documentation and Record Keeping
- Supply Ordering and Management
Timeline
A&D COORDINATOR
Security Fire Protection
07.2022 - 11.2022
Front of House Manager
Joe’s crab shack
04.2022 - 05.2022
Leasing Consultant
AAA Staffing
11.2021 - 12.2021
Administrative Assistant
Metropolitan Action commission
11.2020 - 05.2021
Shift Lead/key Hourly
JF, Martins BBQ joint
08.2019 - 03.2020
Caregiver
Rick adams
09.2016 - 08.2019
Direct Support Professional
Tennessee family solutions
09.2013 - 09.2019
Retail Manager
Express Clothing
07.2012 - 07.2013
Customer Service Manager
Kroger
08.2008 - 07.2012
High School Diploma -
Antioch high school
Tennessee state university