Jerrica Hadley
Atlanta,GA
Summary
Dynamic Store Manager with proven expertise at Family Dollar in driving sales growth and enhancing customer satisfaction through strategic relationship building. Skilled in retail inventory management and outstanding communication, I successfully implemented cost-saving initiatives and led high-performing teams to exceed operational goals. Passionate about fostering a positive workplace culture and mentoring staff.
Overview
15
15
years of professional experience
Work History
Store Manager
Family Dollar
Atlanta, GA
04.2016 - Current
- Forecasted customer demand to set prices or credit terms for goods or services.
- Managed daily banking activities such as deposits and withdrawals.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Implemented campaigns and promotions to help with developing goods and services.
- Created weekly work schedules for store personnel.
- Identified opportunities for cost savings through waste reduction initiatives.
- Monitored employee performance and identified performance gaps for corrective action.
- Formed and sustained strategic relationships with clients.
- Prepared monthly reports on sales figures, expenses, profits.
- Monitored inventory levels and placed orders to restock shelves.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Updated POS system with new products and promotional offers.
- Updated and maintained store signage and displays.
- Recruited, trained and supervised new employees.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Ensured compliance with safety regulations and company policies.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Prepared staff work schedules and assigned team members to specific duties.
Assistant Manager
Citi trands
Atlanta , GA
01.2010 - 07.2016
- Delegated work to staff, setting priorities and goals.
- Supervised daily operations including scheduling shifts, assigning duties.
- Reviewed completed work to verify consistency, quality, and conformance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Maintained up-to-date knowledge of company products and services.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Education
High School Diploma -
Therrell High School
Atlanta, CA05-2011
Skills
- Relationship building and management
- Customer service
- Accurate cash handling
- Store opening and closing procedures
- Retail inventory management
- MS office proficient
- Sales promotions
- Sales analysis
- Vendor management
- Customer response
- Outstanding communication skills
- Inventory oversight
- Bank and safe deposits
- Store merchandising
- Loss prevention
- Employee supervision and motivation
- Promotional planning
- POS systems
Timeline
Store Manager
Family Dollar
04.2016 - Current
Assistant Manager
Citi trands
01.2010 - 07.2016
High School Diploma -
Therrell High School