Jerrica Vazquez
Hartford
Summary
Dynamic and results-driven professional with extensive experience at Charter Oak Health Center, excelling in customer support and problem-solving. Proven ability to enhance client satisfaction through effective communication and timely issue resolution. Skilled in data entry and appointment scheduling, fostering strong relationships to drive repeat business.
Overview
10
10
years of professional experience
Work History
Call Center Representative
Charter Oak Health Center
02.2021 - 07.2025
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Training New Employees
- Doing referrals
- Setting up appointments
Sales Associate
Platos's Closet
05.2015 - 01.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Orientation and training new employees on company policy and operation of computer system
- Managing company social media outlets
- Managing and organizing and making bank deposits
- Data entry
Skills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Inbound phone calls
- Communicating with clients
- Appointment scheduling
- Gathering information
- Account updating
Languages
Spanish
Native or Bilingual
Timeline
Call Center Representative
Charter Oak Health Center
02.2021 - 07.2025
Sales Associate
Platos's Closet
05.2015 - 01.2021
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