Jerrica Williams
Shreveport,LA
Summary
Dedicated barista and cashier skilled in delivering exceptional customer service and maintaining high-quality standards. Proven ability to create a positive environment and enhance guest satisfaction.
Adaptable and efficient individual with a solid background in customer service and cash handling. Known for attention to detail and effective time management, ready to leverage expertise to enhance customer experiences and streamline operations.
Overview
4
4
years of professional experience
Work History
Barista
Starbucks
Shreveport, LA
08.2025 - 02.2026
- Prepared high-quality beverages according to standardized recipes and customer preferences.
- Delivered exceptional customer service, enhancing satisfaction and fostering loyalty.
- Operated espresso machines and related equipment efficiently, ensuring consistent beverage quality.
- Maintained cleanliness and organization of workstations, adhering to health and safety standards.
- Cleaned counters, machines, utensils, and seating areas daily.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Cage Cashier
Horseshoe Casino
Bossier City, LA
12.2024 - 08.2025
- Processed cash transactions efficiently and accurately at high-volume gaming establishments.
- Managed customer inquiries and resolved issues to enhance guest experience.
- Maintained compliance with gaming regulations and internal policies for financial transactions.
- Assisted in training new staff on cash handling procedures and customer service protocols.
- Conducted daily audits of cash drawers to ensure accuracy and accountability.
- Collaborated with team members to streamline cash handling processes, improving workflow efficiency.
- Monitored gaming activity and reported discrepancies to management for investigation.
- Implemented best practices for inventory control of chips and currency within the cage operations.
- Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers.
Stocker
Walmart
Shreveport, LA
02.2022 - 04.2024
- Organized and stocked merchandise on shelves to ensure optimal product availability.
- Assisted in inventory management and restocking of items based on sales trends.
- Collaborated with team members to maintain a clean and safe shopping environment.
- Utilized handheld devices for tracking inventory levels and product locations.
- Organized and stocked merchandise on shelves to ensure optimal product visibility.
- Assisted in inventory management by tracking stock levels and reporting discrepancies.
- Operated forklifts and pallet jacks to safely transport products within the warehouse.
- Collaborated with team members to optimize restocking processes, improving workflow efficiency.
- Maintained cleanliness and safety standards throughout the stockroom and sales floor areas.
Education
High School Diploma -
Captain Shreve High School
Shreveport, LA05-2013
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Cash handling
- Opening and closing duties
- Active listener
- Cleanliness
- Exceptional customer service
- Team leadership
- Adaptive and creative
Timeline
Barista
Starbucks
08.2025 - 02.2026
Cage Cashier
Horseshoe Casino
12.2024 - 08.2025
Stocker
Walmart
02.2022 - 04.2024
High School Diploma -
Captain Shreve High School