Jerriel Merced
Riverview,Florida
Summary
Motivational Team Leader skilled in designing and following production schedules. Offers proven history of maximizing team productivity to meet targets. Dedicated to employee safety and proactive assignment, schedule, and personnel management. Energetic professional with several years of experience in industry. Punctual employee dedicated to following safety procedures and protocols to avoid mishaps. Considered valuable and hardworking employee by supervisors and peers.
Overview
4
4
years of professional experience
Work History
Team Leader
Walmart
Gibsonton, FL
03.2023 - Current
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Created training materials and conducted group trainings on new processes or procedures.
- Collaborated with other departments to ensure alignment of goals across teams.
Sales Associate
Walmart
Tampa, FL
04.2020 - 03.2021
- Upsold additional items based on customer interests and needs.
- Handled customer complaints in a professional manner.
- Restocked shelves as needed to ensure sufficient inventory levels.
Education
High School Diploma -
Wharton High School
Tampa, FL07-2020
Skills
- Coaching
- Client Service
- Influencing skills
- Documentation And Reporting
- Team Supervision
- Flexible Schedule
- Staff Training
- Performance Improvement
- Leadership
Timeline
Team Leader
Walmart
03.2023 - Current
Sales Associate
Walmart
04.2020 - 03.2021
High School Diploma -
Wharton High School