Jerrika Bobb
Alexandria,LA
Summary
Skilled Medical Records Director with background in maintaining comprehensive patient records, implementing record keeping processes and ensuring compliance with legal and ethical requirements. Strengths include superior organization, knowledge of medical terminologies and proficiency in electronic health records management systems. Previous roles have demonstrated significant impact by improving process efficiency, enhancing data accuracy and streamlining information retrieval.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Medical Records Director
Alexandria, LA
05.2024 - Current
- Evaluated patient care documentation to ensure accuracy of data entry into electronic health record system.
- Explained policies, procedures and services to patients.
- Collected, checked and filed resident charts and personnel records.
- Returned incomplete records and charts to appropriate personnel for correction.
- Established and upheld procedures for medical records collection, coding and filing.
- Maintained record of authorized information taken from charts.
- Ensured timely release of information in accordance with federal and state laws, accreditation standards, organizational policy and other regulatory requirements.
Processor / Phone Operator
Freedman clinic of internal medicine
Alexandria, LA
05.2022 - 10.2023
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Processed payments and updated accounts to reflect balance changes.
- Scanned paper records into digital format.
- Processed incoming medical records requests.
- Reviewed patient charts for accuracy and completeness.
- Entered data into electronic health record systems.
Linen Distribution Manager
Westport Linen Services
New Orleans, LA
10.2021 - 04.2022
- Managed the daily activities of distribution staff, providing guidance and support when needed.
- Prepared shipping documents such as bill of lading, invoices and packing slips.
- Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing personnel tasks.
- Created and enforced policies and procedures for entire logistics team.
- Handled departmental scheduling to maintain proper staffing for shifts.
- Consistently met company and department objectives within budget and time constraints.
- Developed and documented standard and emergency operating procedures for receiving and shipping products or materials.
Transport Supervisor
HHS Environmental Services, LLC
Alexandria, LA
01.2020 - 10.2021
- Assisted in the recruitment process by interviewing candidates for open positions within the transport department.
- Motivated team to exceed performance targets with fast, accurate service in handling diverse materials.
- Inspected equipment, facilities and vehicles regularly to assess safety.
- Handled personnel hiring, performance evaluations and disciplinary actions.
- Dispatched personnel and vehicles in response to telephone or radio reports of emergencies.
- Oversaw team scheduling and individual assignments to meet coverage demands.
RSS2
Pinecrest Supports and Services Center
Pineville, LA
04.2014 - 07.2019
- Provided support to individuals with disabilities in their homes, including assistance with activities of daily living.
- Coordinated and monitored services for clients, such as medical appointments and community outings.
- Assisted in the development of individual service plans, focusing on goals and objectives related to independent living skills.
- Provided crisis intervention when needed to help de-escalate situations.
- Maintained accurate records regarding client progress, incidents, and any changes in condition or behavior.
- Developed positive relationships with clients by providing emotional support, guidance, and advocacy.
- Participated in team meetings to discuss updates on cases and provide recommendations for interventions.
- Worked closely with case managers to develop effective treatment plans for clients.
- Responded promptly to emergency situations involving clients or staff members.
- Created an environment that was safe and supportive of the rights of each individual served.
- Collaborated with social workers to support patients.
Education
High school diploma - General studies
Alexandria Senior High School
Alexandria, LA12.2010
Some College (No Degree) - Administrative Medical Assistant
Unitech Training Academy
Alexandria, LASkills
- Records Management
- Health Information Systems
- Records analysis
- Clinical Documentation
- Medical Billing
- Patient records handling
- HIPAA knowledge
- Records administration
Certification
- BLS Certification
- CPR Certification
Timeline
Medical Records Director
05.2024 - Current
Processor / Phone Operator
Freedman clinic of internal medicine
05.2022 - 10.2023
Linen Distribution Manager
Westport Linen Services
10.2021 - 04.2022
Transport Supervisor
HHS Environmental Services, LLC
01.2020 - 10.2021
RSS2
Pinecrest Supports and Services Center
04.2014 - 07.2019
High school diploma - General studies
Alexandria Senior High School
Some College (No Degree) - Administrative Medical Assistant
Unitech Training Academy