Natasha Muino
Hialeah
Summary
Experienced professional seeking a position in a company that provides a platform to apply acquired skills and encourages continuous learning. Committed to contributing to organizational success by leveraging expertise and embracing new challenges. Eager to join a dynamic team that values growth, innovation, and professional development.
Overview
5
5
years of professional experience
Work History
Medical Records Director
Palmetto Rehab
07.2024 - Current
- Oversaw secure transfer of patient records to other health care providers to support requests and authorizations.
- Evaluated requests for information and maintained and tracked releases to comply with federal and state laws.
- Developed and implemented record storage and retrieval system to comply with record retention laws and maintain accessibility.
- Reviewed open and closed records to comply with medical record documentation policies and reported findings to nursing services director.
Secretary
Palmetto Rehab
01.2024 - 07.2024
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
Shift Leader
Dunkin Donuts
12.2021 - 12.2023
- Maintained excellent customer relations while managing fast-paced conditions.
- Assisted customers with orders at the front counter.
- Organized incoming merchandise efficiently.
Receptionist / Insurance verification / Call Center
Miami Institute for join Reconstruction
12.2020 - 12.2021
- Scheduling and managing patient appointments
- Answering the phone and taking patient questions
- Filing, updating, and organizing patient records
- Processing forms for insurance claims
- Sorting, Opening, and answering mail
- Transcribing medical information for Doctors, billing insurance companies for services
Shift Leader
Dunkin Donuts
07.2020 - 12.2020
- Maintained high standards of customer service in high volume, fast paced operations
- Front counter helping customers through the ordering process, operating a cash register, cleaning the restaurant, and completing other assigned tasks
- Receiving and organizing merchandise
Team Leader
McDonald's
01.2020 - 07.2020
- Contributed to consisted of customer satisfaction rating but producing high quality food and providing timely service
- Front counter helping customers through the ordering process, operating a cash register, running the drive-thru, cooking, cleaning the restaurant, and completing other assigned tasks
Education
GED -
Miami Dade Collage
Skills
- Word
- Excel
- Microsoft Office
- Outlook
- Adobe Writer
- Adobe Reader
- PowerPoint
- Clinical documentation
- HIPAA
- Records analysis
- Healthcare compliance
- Strategic planning
- Workflow optimization
- Records management
- Health information systems
- Documentation management
- Cross-functional collaboration
- Department oversight
- Quality assessment
- Information security
- Privacy regulations
- Records administration
- Information compilation
- Strict confidentiality
- Performance improvement mechanisms
- Patient records handling
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Team collaboration
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Medical Records Director
Palmetto Rehab
07.2024 - Current
Secretary
Palmetto Rehab
01.2024 - 07.2024
Shift Leader
Dunkin Donuts
12.2021 - 12.2023
Receptionist / Insurance verification / Call Center
Miami Institute for join Reconstruction
12.2020 - 12.2021
Shift Leader
Dunkin Donuts
07.2020 - 12.2020
Team Leader
McDonald's
01.2020 - 07.2020
GED -
Miami Dade Collage
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