Jerrin R. Patrick
Pittsburgh
Summary
I am seeking a competitive, challenging, and stimulating environment where I can continue to build on the success of the company while working toward advancement opportunities.
Overview
21
21
years of professional experience
Work History
Bus Operator
Port authority
07 2021 - Current
- Answered questions from passengers with respect and accuracy, providing information about fares, schedule details, and baggage stowing.
- Enhanced passenger satisfaction by providing timely and efficient transportation services.
- Prepared detailed reports of daily operations including incidents, mechanical issues, delays, or other pertinent information for management review.
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
- Implemented conflict resolution strategies to maintain a positive atmosphere onboard the bus during challenging situations.
- Efficiently processed fare payments using various methods such as cash, cards, or mobile applications.
Cleaning Technician
Stanley Steemer
01 2015 - 05 2016
- Provide quality carpet and upholstery cleaning and related services to customers.
- Responsible for cleanliness and care of Stanley Steemer vehicle.
- Productively and safely move furniture to prepare the home for cleaning.
- Finish out carpeting (rake) after cleaning and other services.
- Account for and return all cleaning tools, hoses, chemicals, etc. to the truck before departure from the customer’s home.
- Uphold all company policies and procedures.
- Provide customer with a receipt and secure payment for service.
- Inform customers about and sell retail carpet cleaning products.
Assistant Manager
Budget Mobile
08.2012 - 07.2014
- Used knowledge and expertise to analyze customer needs and present value-added solutions.
- Inspire and excite customers about how our solutions could impact their lives.
- Ensure that customers left store with the best solutions for their needs.
- Deliver the best product set-up and coaching experience possible.
- Attend both formal and informal training to better understand retail store operations and keep up with company, market, and industry trends.
Cook
Broadmore Assistant Living
04.2009 - 07.2012
- Prepare meals and prep for 100 residents along with daily cleaning task.
Cashier/Line server
Parkhurst (C.M.U)
11.2007 - 06.2008
- Ring up all students, make and serve drink, prep for the cooks, and serve student on a buffet line.
Carts/Recovery
Ikea
09.2004 - 10.2006
- Assisted customers with loading their cars and collecting all cart.
- Handled all spare parts questions, scanned and checked all Returned items back into our proprietary system.
- Repaired, rebuilt, and re-priced damaged products.
Education
Associate in Specialized Technology Degree - RHVAC
Triangle Tech
Pittsburgh, PA02.2011
High school graduate -
Brashear high school
Pittsburgh, PA06.2006
Skills
- Safe driving practices
- Incident Reporting
- Customer relations skills
- Safety-conscious
- Local route knowledge
- Vehicle inspections
Timeline
Assistant Manager
Budget Mobile
08.2012 - 07.2014
Cook
Broadmore Assistant Living
04.2009 - 07.2012
Cashier/Line server
Parkhurst (C.M.U)
11.2007 - 06.2008
Carts/Recovery
Ikea
09.2004 - 10.2006
Bus Operator
Port authority
07 2021 - Current
Cleaning Technician
Stanley Steemer
01 2015 - 05 2016
Associate in Specialized Technology Degree - RHVAC
Triangle Tech
High school graduate -
Brashear high school