Brian West
Queens,NY
Summary
Dedicated Bus Operator with a clean driving record and exceptional customer service skills, previously with MTA New York City Transit Authority. Expert in vehicle inspections and safety practices, consistently achieving on-time performance goals while ensuring passenger safety and satisfaction. Proficient in navigating local routes and adapting to changing conditions.
Overview
19
19
years of professional experience
Work History
Bus Operator
Nice Bus
Garden City, NY
07.2024 - Current
- Operated buses efficiently, ensuring timely arrivals and departures for passengers.
- Adhered to safety protocols, conducting pre-trip inspections of vehicles.
- Navigated routes using GPS technology to optimize travel time and fuel efficiency.
- Collaborated with dispatch team to report service delays and vehicle issues effectively.
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
- Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
- Consistently met or exceeded on-time performance goals, contributing to overall system efficiency.
- Contacted dispatchers and company mechanics to report vehicle issues and other problems.
- Enhanced passenger satisfaction by providing timely and efficient transportation services.
- Collaborated with dispatchers to address route changes, delays, or emergencies in real time.
- Performed regular bus inspections and checked brakes, steering and windshield wipers.
- Worked different route every day based on changing passenger locations and destinations.
- Transported customers to and from Location.
- Efficiently processed fare payments using various methods such as cash, cards, or mobile applications.
- Conducted comprehensive pre-trip inspections to ensure vehicle safety and compliance with regulations.
- Transported passengers safely along prescribed routes according to tight schedules.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
Bus Operator
ABM
JFK Airport
08.2022 - 08.2024
- Operated buses efficiently, ensuring timely arrivals and departures for passengers.
- Adhered to safety protocols, conducting pre-trip inspections of vehicles.
- Assisted passengers with boarding and disembarking, providing excellent customer service.
- Navigated routes using GPS technology to optimize travel time and fuel efficiency.
- Collaborated with dispatch team to report service delays and vehicle issues effectively.
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
- Helped passengers stow and retrieve luggage, bags, wheelchairs and other items.
- Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
- Participated in ongoing training sessions to stay current on industry best practices and regulatory updates.
Bus Operator
MTA New York City Transit Authority
Queens Village, NY
04.2007 - 05.2021
- Managed fare collection accurately, ensuring compliance with transportation policies.
- Resolved passenger inquiries and complaints promptly, enhancing overall satisfaction.
- Implemented conflict resolution strategies to maintain a positive atmosphere onboard the bus during challenging situations.
- Informed passengers about route details, schedules, transfers, and fare policies as needed.
- Assisted distressed passengers and notified dispatch of bus location and passenger symptoms.
- Handled emergency situations calmly and effectively by following established protocols for passenger safety and incident reporting.
- Maintained full understanding of local roads and traffic patterns.
- Contacted dispatchers and company mechanics to report vehicle issues and other problems.
- Enhanced passenger satisfaction by providing timely and efficient transportation services.
- Collaborated with dispatchers to address route changes, delays, or emergencies in real time.
- Performed regular bus inspections and checked brakes, steering and windshield wipers.
- Transported customers to and from Location.
- Efficiently processed fare payments using various methods such as cash, cards, or mobile applications.
- Conducted comprehensive pre-trip inspections to ensure vehicle safety and compliance with regulations.
- Transported passengers safely along prescribed routes according to tight schedules.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Communicated regularly with central dispatch teams to report delays and route changes.
- Conducted pre-trip inspections of bus for safe operation.
- Picked up and dropped off passengers at regularly scheduled locations by following strict time schedules.
- Followed all relevant schedules for routes and arrivals.
- Aided passengers with disabilities or special needs.
- Adhered to safety regulations to verify wellbeing of passengers and fellow drivers.
- Participated in regular training sessions to stay up-to-date on safety regulations and driving techniques.
- Collaborated with dispatch team to report service delays and vehicle issues effectively.
- Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
Education
Associates - Electrical Engineering
Queensborough Community College
Oakland Gardens, NYSkills
- Clean driving record
- Vehicle inspection
- Defensive driving
- Wheelchair support
- Weather conditions adaptation
- Traffic laws compliance
- Safe driving practices
- Effective communication skills
- Safe driving skills
- Customer relations skills
- Special needs
- Passenger assistance
- Mobility support
- Incident reporting
- Valid state license
- Mobility assistance
- Wheelchair assistance
- Traffic regulation observance
- Lights, brakes, and wiper testing
- Bus inspections
- Vehicle equipment testing
- Fare collections
- Traffic law adherence
- Safety practices
- Inclement weather driving
- Customer service
- Time management
- Safety-focused
- Attention to detail
- Pre-trip inspections
- Clear communication
- Passenger safety
- Commercial driving
- Local routes
- Traffic laws
- Disability awareness
- Regulatory compliance
- Defensive driving expert
- Safe driving techniques
- Route schedule adherence
- Impeccable driving record
- Dispatch communication
- Passenger service and safety
- Wheelchair and scooter security
Timeline
Bus Operator
Nice Bus
07.2024 - Current
Bus Operator
ABM
08.2022 - 08.2024
Bus Operator
MTA New York City Transit Authority
04.2007 - 05.2021
Associates - Electrical Engineering
Queensborough Community College