Summary
Overview
Work History
Education
Skills
Timeline
Equipment Supported
Troubleshooting
Generic

Jerrod Bonacci

Herriman,UT

Summary

Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

24
24
years of professional experience

Work History

Tech Support Engineer III

Dell EMC
04.2012 - 08.2025
  • Remote technical customer support for Networker, EMC's deduplication backup software product.
  • PPDM and NetWorker backup and recovery software centralizes, automates, and accelerates data backup and recovery.
  • Applies advanced technical expertise using standard operating and diagnostic protocols to resolve standard to complex system level issues. Using standard internal and external diagnostic test equipment and product trace and logging procedures.
  • Backup storage options supported and trouble shoot, tape drives, virtual tape libraries, cloud storage, cloning, recovery etc...

Senior Network Engineer

Tomax Corporation
04.2011 - 03.2012
  • Responsible for all Tomax customer networks located at two data centers in Salt Lake City. Including internal network.
  • Ensuring compliance of PCI Security standards, and following of security industry best practices.
  • Designed, managing and maintaining switches, firewalls and load balancers in production environment for all of Tomax hosted retail software customers.
  • Performing analysis of networks and identifying problem areas and develop viable solutions
  • Analyzing customer / internal network requirements
  • Monitor Network Traffic using TSM and MRTG
  • Implement the Problem Management Processes During Outages
  • Participating in a rotating 24x7 on-call coverage

Senior Network Engineer

Directpointe
04.2008 - 03.2011
  • Manage and maintain the core infrastructure for the Co-Location network of DirectPointe and provide Tier 2 Support to the help desk and business to business accounts
  • Resolve Escalated Issues
  • Formulate policies and procedures that will make the DirectPointe networks and DirectPointe's customer networks secure
  • Responsible for the ongoing maintenance, management, and performance of the Monitoring systems
  • Performed network audits for DirectPointe customers.
  • Responsible for all DNS servers and hosting for all DirecPointe customers
  • Provide customer network design services and onsite installs for many Direcpointe customers: Chrysalis Center, Joseph Eve, MP Sports Club, Southwest Kidney, Heart and Vascular Center of Arizona, Free Port Container
  • Participating in a rotating 24x7 on-call coverage

Network Engineer

Fatpipe Networks
06.2001 - 03.2008
  • Plan, Implement, Operate and Optimize setup for Fatpipe router clustering devices
  • Design Simulated labs for testing
  • Coordinate Business Decisions with Staff

Education

Bachelor of Science - Environmental Studies

University of Utah
Salt Lake City, UT
06.2003

Skills

  • Networking
  • Customer Service
  • Networker
  • PPDM
  • Data Domain
  • EMC Networker
  • EMC Data Domain
  • SonicWall Firewalls
  • SonicWall Access points
  • HP Procurve switches
  • Cisco ASA firewalls
  • Cisco Routers
  • Cisco Switches
  • Cisco Wireless LAN controllers
  • Cisco CSS load balancer
  • Fatpipe WAN and DNS load balancer
  • DNS
  • Switching, Routing, LAN, WAN
  • IP
  • DHCP
  • Wire Shark
  • TCPDUMP
  • SAN's
  • NAS
  • Visio
  • VM Workstation
  • Red Hat Linux, Solaris, AIX, HP-UX
  • Windows
  • Root-cause analysis
  • Software installation
  • Teamwork and collaboration
  • Technical expertise
  • Backup and recovery
  • Application installations
  • Software debugging
  • Remote support
  • Bug tracking
  • Virtualization technologies
  • Software updates
  • Debugging
  • Data center operations
  • Network troubleshooting
  • Networking fundamentals
  • Problem resolution
  • Network configuration
  • Databases: Oracle, DB2, SAP Oracle, SAP HANA

Timeline

Tech Support Engineer III

Dell EMC
04.2012 - 08.2025

Senior Network Engineer

Tomax Corporation
04.2011 - 03.2012

Senior Network Engineer

Directpointe
04.2008 - 03.2011

Network Engineer

Fatpipe Networks
06.2001 - 03.2008

Bachelor of Science - Environmental Studies

University of Utah

Equipment Supported

  • Networker
  • PPDM (Power Protect Data Manager)
  • Data Domain
  • EMC Networker
  • EMC Data Domain
  • SonicWall Firewalls
  • SonicWall Content filters with Viewpoint
  • SonicWall Access points
  • HP Procurve switches
  • Cisco ASA firewalls (5505,5510,&5520)
  • Cisco Routers
  • Cisco Switches
  • Cisco Wireless LAN controllers
  • Cisco CSS 11503 load balancer
  • Cisco ACE 4710 load balancer
  • Fatpipe WAN and DNS load balancer

Troubleshooting

  • Soft/Hardware
  • DNS
  • Switching
  • Routing
  • LAN
  • WAN
  • IP
  • DHCP
  • IOS
  • Spanning Tree
  • Latency/throughput
  • TCPDUMP
  • Wire Shark
  • SAN's
  • NAS
  • DAS

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