Achieved high customer satisfaction ratings through proactive service and support. Cultivated strong client relationships that contributed to sales growth. Leveraged technical skills in coding to solve complex problems and improve service delivery.
Hi, I’m
Jerrod Rodriguez
Albany,NY
Summary
Overview
7
years of professional experience
Education
Southern New Hampshire UniversityNew Hampshire
Bachelor of Science from Computer Science
University Overview
Work History
ADI Global DistributionAlbany
Inside Sales
12.2025 - Current
Job overview
- Optimized communication channels within the organization by developing a standardized system for tracking correspondence between inside sales staff members.
- Participated in ongoing training sessions to stay current on industry trends and best practices in marketing inside sales techniques.
- Implemented targeted marketing campaigns, generating high-quality leads for the inside sales team.
National seating and mobilityAlbany, NY
Customer Service Specialist
07.2024 - 09.2025
Job overview
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding the department's expectations.
- Developed strong product knowledge to effectively assist customers with their inquiries and provide accurate information on features, pricing, and availability
- Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions.
- Maintained detailed records of all customer interactions using CRM software, ensuring accurate documentation for future reference
- Assisted clients in selecting appropriate mobility solutions tailored to individual needs.
DiRAD Technologies IncClifton Park, NY
IT Specialist
08.2023 - 07.2024
Job overview
- Answered constant flow of customer calls with minimal wait times
- Responded to customer requests for products, services, and company information
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Updated account information to maintain customer records
- Utilized customer service software to manage interactions and track customer
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Monitored systems in operation and quickly troubleshot errors.
- Patched software and installed new versions to eliminate security problems and protect data.
SpectrumAlbany, NY
Sales Representative
01.2021 - 08.2023
Job overview
- Overcame objections with successful product demonstrations and persuasive communication skills
- Supported sales plans by building strategies, proposals, and forecasts
- Responded quickly to customer concerns or requests
- Capitalized on market opportunities by monitoring competitor actions and tracking trends
- Handled stressful situations professionally and multitasked with ease.
- Led sales initiatives to exceed quarterly targets by effectively promoting spectrums products and services.
All choice energyClifton Park, NY
Supervisor
07.2018 - 02.2020
Job overview
- Developed strong customer relationships via cold calls, presentations, and lead management
- Overcame objections with successful product demonstrations and persuasive communication skills
- Supported sales plans by building strategies, proposals, and forecasts
- Determined customers' needs based on sales calls and face-to-face meetings.
Skills
HTML
Sales Support
Python
Order Picking
Java
CRM Software
Malware analysis
Sales
Presentation Skills
Business Development
Logical reasoning
Timeline
Inside Sales
ADI Global Distribution
12.2025 - Current
Customer Service Specialist
National seating and mobility
07.2024 - 09.2025
IT Specialist
DiRAD Technologies Inc
08.2023 - 07.2024
Sales Representative
Spectrum
01.2021 - 08.2023
Supervisor
All choice energy
07.2018 - 02.2020
Southern New Hampshire University
Bachelor of Science from Computer Science