Jerrod W. Foster
Glenshaw,USA
Summary
College-educated professional with a strong desire for growth and development in a high-profile, fast-paced environment. Ready to leverage academic background and professional experience to contribute effectively to a dynamic team. Seeking opportunity to expand skills and knowledge while making a meaningful impact. Committed to continuous learning and professional development to achieve success in a competitive industry.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Program Specialist
KZL Agency
Pittsburgh, PA
01.2025 - Current
- Directed operations across six residential homes, managing a workforce exceeding 30 personnel.
- Key Responsibilities:
- Supervision and Support: Supervising direct support staff, providing guidance, and ensuring adherence to agency policies and procedures.
- Oversaw daily tasks like personal hygiene, meal preparation, medication management, and mobility.
- Individual Support Planning: Collaborating with the interdisciplinary team to develop and review individualized program plans (ISPs).
- Training and Development: Conducting on-site training for new staff and providing ongoing coaching and mentorship.
- Ensured accuracy in documentation and reporting.
- Coordinated social events to enhance community involvement.
- Advocacy: Advocating for the rights and dignity of individuals with IDD.
- Safe and Supportive Environment: Creating a clean, safe, and encouraging environment for individuals.
- Responded promptly to inquiries from phone calls and contact forms.
- Optimized program outcomes through detailed analysis of performance metrics.
- Conducted thorough needs assessments to identify gaps in service delivery and inform program development efforts.
- Evaluated program operations, successes and deficiencies to identify concerns and recommend strategies to enhance processes and elevate results.
- Streamlined communication channels between departments, enhancing overall organizational workflow efficiency as it pertains to the execution of assigned projects.
- Partnered with team members to establish and achieve program goals.
- Developed, coordinated and administered ISP programs.
- Ensured compliance with relevant regulations throughout all stages of program implementation by closely monitoring adherence to established guidelines.
- Built strong relationships with external partners to secure resources and support necessary for program success.
- Developed and deepened productive community relationships to assist with defining requirements, executing plans and strengthening leadership.
- Led a cohesive team of specialists in executing tasks according to established timelines and milestones, resulting in timely completion of deliverables.
- Established goals and created action plans to achieve goals.
- Facilitated cross-functional team collaborations, fostering an environment of continuous improvement and innovation.
- Designed and implemented monitoring and evaluation systems to track progress towards desired outcomes.
- Monitored employee work and developed improvement plans.
- Maintained regular communication between departments via email and phone calls to coordinate program logistics.
- Achieved successful outcomes for multiple projects through effective project management and collaboration with stakeholders.
- Planned and executed meetings to connect organizational representatives, community members and clients.
- Spearheaded the creation of detailed reports, showcasing program successes and areas for improvement to senior leadership.
- Developed extensive program documentation, ensuring clear understanding of goals, objectives, and requirements among all team members.
- Coordinated training sessions for staff on new tools or methodologies, promoting a culture of skill development within the organization.
- Interviewed and recommended team members for hire.
- Utilized specialized software platforms to manage complex project schedules while maintaining close oversight over progress metrics.
- Oversaw appointment scheduling, payroll and financial reimbursement of expenditures.
- Increased stakeholder engagement by developing targeted communication materials and conducting regular meetings.
- Designed program implementation and maintenance plan.
- Developed and maintained relationships with community organizations and agencies.
- Developed and maintained accurate records of programs and services.
- Facilitated communication between clients and other service providers.
- Participated in meetings with stakeholders to discuss program objectives and strategies.
- Determined needed and relevant interventions based on each client's cognitive and physical abilities and current needs.
- Facilitated outreach activities to build community awareness.
- Coordinated with local state, and federal government to provide resources to clients
- Assisted in conducting needs assessments to identify key areas of service needs.
- Established and nurtured relationships with community members to enhance outreach efforts.
- Assessed progress in meeting service plan milestones.
Drivers License Examiner
Commonwealth of Pennsylvania
03.2022 - 01.2025
- The role of a Drivers License Examiner Assistant is situated within a Driver License Center, where the primary focus is to deliver driver licensing services and related assistance to the public. This position entails a range of responsibilities, including professionally welcoming customers, verifying applicant identification, and assisting in the completion of application forms. Additionally, the assistant is tasked with inputting data into online driver license application software and distributing relevant forms and informational brochures tailored to the needs of the customers. The assistant also administers standardized knowledge tests to assess applicants’ comprehension of motor vehicle regulations, driving laws, and traffic control devices, while conducting vision screenings using a telebinocular instrument to ensure visual acuity for all applicants.
- Furthermore, the assistant is responsible for entering test results and customer application data into online systems via a PC terminal. They must independently address inquiries and concerns from the public, demonstrating a thorough understanding of the services offered and the specific requirements for each, including the criteria for obtaining REAL ID and non-REAL ID products. The assistant provides essential information regarding various services such as driver’s license renewals, duplicates, out-of-state transfers, motorcycle licenses, and commercial driver’s licenses (CDLs), ensuring familiarity with the associated restrictions and endorsements. Upon request, they generate Restoration Requirements Letters for customers who visit in person and are diligent in applying the correct fee waiver codes and documenting them appropriately when necessary, adhering to the Fee Waiver Guidelines. Compliance with all aspects of the Driver and Vehicle Services Customer Service Policy and REAL ID regulations is paramount, as is the issuance and scanning of the Non-Native Born US Citizen/Non-US Citizen Courtesy Form when additional information is required.
- Mitigated potential safety risks during road tests by promptly identifying dangerous behaviors or actions from applicants being evaluated.
- Conducted regular equipment checks and reported any malfunctions to management for prompt resolution, ensuring all testing materials were in proper working order.
- Enhanced the efficiency of driver''s license examination process by implementing streamlined procedures and clear communication.
- Collaborated with team members to share best practices, discuss challenges faced during examinations, and develop strategies for improvement.
- Maintained accurate records of all exams administered, results, and applicant information to ensure proper documentation for future reference.
- Supported administration efforts by participating in staff meetings, contributing suggestions for policy updates or changes, and staying current on relevant regulations and state laws.
- Administered written tests and practical driving examinations to evaluate applicant knowledge and skill levels.
- Fostered a positive work environment that encouraged teamwork among examiners while promoting individual growth opportunities within the department.
- Increased examiner accuracy by conducting regular reviews and providing constructive feedback on performance.
- Developed strong relationships with local driving schools to facilitate effective collaboration between organizations in support of shared goals regarding safe driving practices among new drivers.
- Improved customer satisfaction rates through attentive listening, empathetic responses, and prompt resolution of issues.
- Assisted in developing training materials for new examiner hires to promote consistent evaluation standards across the department.
- Provided exceptional customer service by maintaining a professional demeanor even when dealing with difficult applicants or situations.
- Adapted quickly to changing policies or procedures in order to continue providing accurate assessments under various circumstances or conditions.
- Reduced wait times for appointments by effectively managing scheduling processes and accommodating last-minute requests whenever possible.
- Educated applicants on safe driving habits and traffic laws as part of their driver''s license examination experience.
- Contributed to a safer community by ensuring only qualified individuals were granted driver''s licenses.
- Continuously sought opportunities for professional development by attending workshops, conferences, or trainings focused on driver''s license examination best practices and industry trends.
- Ensured compliance with state requirements by thoroughly reviewing each applicant''s documentation before administering exams.
- Upheld the integrity of the examination process by consistently applying evaluation criteria fairly and objectively across all applicants.
- Performed routine data entry or document management.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Stayed up-to-date on [State] laws and licensing requirements to complete accurate and efficient reviews.
- Updated operational records or licensing information using computer terminals.
- Responded to requests for information from public, other municipalities or state and federal legislative offices.
- Informed customers by mail or telephone of additional steps needed to obtain licenses.
- Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
- Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
- Researched information in municipal archives upon request of public officials or private citizens.
- Issued public notification of official activities or meetings.
- Created documents with applicant information and verified data against [Type] database information.
- Recorded and edited minutes of meetings and distributed to appropriate officials or staff members.
- Operated specialized photographic equipment to obtain photographs for drivers' licenses or photo identification cards.
- Updated documents such as municipal codes and city charters.
- Conducted exams and tests, graded responses and accurately determined licensing approvals and data verification.
- Issued various permits and licenses such as marriage, hunting or dog licenses and collected appropriate fees.
Safety, Permanency & Best Practice Specialist
Allegheny County CYF
06.2019 - 03.2022
- Policy review, creation, training, and Evaluation of the application of the policy for the Department of Human Services Allegheny County Children Youth & Families. I also advise and research topics within the agency that impact the overall direction of the agency.
- Current Workgroup Involvement:
- - Black Men In and Outside the Agency
- - Universal Assessment
- - National Child Welfare Institution (NCWWI) Action Team
- - National Child Welfare Institution (NCWWI) Leadership Academy
- - Caseworker Safety, Caseworker Retention
- - State Inspection Team
- - Strengthening Black Families
- - Father Engagement
- - AlertMedia/SafeSignal
Caseworker
Allegheny County Office of Children Youth & Families
Pittsburgh, PA
10.2018 - 06.2019
- As a caseworker 2, I was responsible for intake investigations of physical and sexual maltreatment of children in Allegheny County. In my role, I managed several cases and served as an advocate for children and liaison to Local, State, and Federal law enforcement entities throughout the entirety of their criminal investigations.
- Competencies: Investigation, Child Protective Services Law, Court process, interviewing, data collection.
- Government Investigation: 40+ Hours per week, Full-Time
- Supervisor: Eunice Stover
Director of Security
Scene75
Pittsburgh, PA
- As the Director of Security at Scene75, I was directly responsible for all security-related operations within a 90,000 square foot facility in Edgewood, Pennsylvania. In the role, I worked closely with local Law Enforcement and guests to ensure safety and maintain safety within the indoor amusement park.
- Competencies: Security operations, investigations, hiring practices, scheduling, risk assessments.
- Security Management: 40+ Hours per week, Full-Time
- Supervisor: Paul Kemp
Mobile Guarding Supervisor
Securitas
Pittsburgh, PA
03.2018 - 10.2018
- As the supervisor of the armed mobile division in Pittsburgh and Uniontown, I was directly responsible for a team of armed private security professionals within a specialized division. Additional responsibilities were in business development and client retention.
- Competencies: Investigations, client relations, client retention, business development security operations & planning, risk assessments, personnel management, weapons training, resource management, training, and policy writing.
- Security Management: 40+ Hours per week, Full-Time
- Supervisor: Matt Abbadessa
Site Manager
G4S
Monaca, PA
07.2017 - 02.2018
- Managed daily operations across three CCAC campuses, ensuring safety and security.
- Enhanced force protection and daily operations to safeguard client and company assets.
- Managed security operations for over 40 hours weekly, ensuring comprehensive coverage.
- Supervisor: Tyler Rector (G4S side) Cameron Stover (Shell-Bechtel side)
Search Consultant
Helbling & Associates Inc.
Wexford, PA
10.2016 - 02.2017
- Handled phone interviews, processed resumes, selected candidates, and presented them to senior executive search members.
- Executed executive searches and represented high-level executives and national organizations.
- Conducted recruitment activities for 40 hours weekly, full-time.
- Directed projects while reporting to Tom Helbling.
Investigator
Corporate Security Investigations
Monaca, PA
10.2016 - 01.2017
- Gathered sensitive intelligence to investigate fraud-related activities.
- Performed both fixed and mobile surveillance to gather critical information.
- Engaged in private investigation activities, committing 8-16 hours each week.
- Supervisor: Vince Pinchotti, 724-775-3577
Senior Account Executive
Automatic Data Processing Inc.
Coraopolis, PA
07.2014 - 10.2016
- Provided professional consultation as a licensed insurance agent, contributing to team effectiveness and leadership.
- Exhibited proficiency in tele-sales and insurance consultation.
- Delivered comprehensive insurance solutions during full-time, 40-hour workweeks.
- Guided by Jordan Potter and Ian Gabos, reachable at 1-800-225-5237.
Admissions Counselor
Education Management Corporation South University
Pittsburgh, PA
05.2014 - 07.2014
- Conducted interviews, explained policies, and provided ongoing counseling support.
- Demonstrated expertise in prospecting, mentoring, and counseling.
- Dedicated 40 hours weekly to full-time educational responsibilities.
- Supervisor: Eric Boilin, 1-888-444-3404
Manager-In-Training
Enterprise Rent-A-Car
Pittsburgh, PA
02.2013 - 03.2014
- Directed operations across six residential homes, managing a workforce exceeding 30 personnel.
- Key Responsibilities:
- Supervision and Support: Supervising direct support staff, providing guidance, and ensuring adherence to agency policies and procedures.
- Facilitated daily living activities such as personal hygiene, meal preparation, medication management, and mobility.
- Individual Support Planning: Collaborating with the interdisciplinary team to develop and review individualized program plans (ISPs).
- Training and Development: Conducting on-site training for new staff and providing ongoing coaching and mentorship.
- Documentation and Reporting: Maintaining accurate records of care provided, progress notes, and incidents.
- Community Integration: Facilitating participation in recreational, volunteer, and social events.
- Advocacy: Advocating for the rights and dignity of individuals with IDD.
- Safe and Supportive Environment: Creating a clean, safe, and encouraging environment for individuals.
- Received incoming phone calls and contact form submissions and provided timely responses to inquiries.
- Improved overall program effectiveness through comprehensive data analysis and evaluation of key performance indicators.
- Conducted thorough needs assessments to identify gaps in service delivery and inform program development efforts.
- Evaluated program operations, successes and deficiencies to identify concerns and recommend strategies to enhance processes and elevate results.
- Streamlined communication channels between departments, enhancing overall organizational workflow efficiency as it pertains to the execution of assigned projects.
- Worked alongside other professionals to outline and implement program plans and objectives.
- Developed, coordinated and administered [Type] programs.
- Ensured compliance with relevant regulations throughout all stages of program implementation by closely monitoring adherence to established guidelines.
- Built strong relationships with external partners to secure resources and support necessary for program success.
- Developed and deepened productive community relationships to assist with defining requirements, executing plans and strengthening leadership.
- Led a cohesive team of specialists in executing tasks according to established timelines and milestones, resulting in timely completion of deliverables.
- Established goals and created action plans to achieve goals.
- Facilitated cross-functional team collaborations, fostering an environment of continuous improvement and innovation.
- Designed and implemented monitoring and evaluation systems to track progress towards desired outcomes.
- Monitored employee work and developed improvement plans.
- Maintained regular communication between departments via email and phone calls to coordinate program logistics.
- Achieved successful outcomes for multiple projects through effective project management and collaboration with stakeholders.
- Planned and executed meetings to connect organizational representatives, community members and clients.
- Spearheaded the creation of detailed reports, showcasing program successes and areas for improvement to senior leadership.
- Developed extensive program documentation, ensuring clear understanding of goals, objectives, and requirements among all team members.
- Coordinated training sessions for staff on new tools or methodologies, promoting a culture of skill development within the organization.
- Interviewed and recommended team members for hire.
- Utilized specialized software platforms to manage complex project schedules while maintaining close oversight over progress metrics.
- Oversaw appointment scheduling, payroll and financial reimbursement of expenditures.
- Increased stakeholder engagement by developing targeted communication materials and conducting regular meetings.
- Designed program implementation and maintenance plan.
- Developed and maintained relationships with community organizations and agencies.
- Developed and maintained accurate records of programs and services.
- Facilitated communication between clients and other service providers.
- Participated in meetings with stakeholders to discuss program objectives and strategies.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
- Facilitated outreach activities to build community awareness.
- Coordinated with local government to provide resources to clients.
- Administered and tracked client service payments.
- Improved clients' coping with routine life activities such as food budgeting and rental payments.
- Spoke with senior citizen groups to expand community engagement and program outreach.
- Assisted in conducting needs assessments to identify key areas of service needs.
- Cultivated and maintained relationships with community members to facilitate outreach activities.
- Monitored progress towards service plan goals.
- Collaborated with various stakeholders to promote social services.
Education
Bachelor of Arts - Criminology
Indiana University of Pennsylvania
Minor - Political Science
Indiana University of Pennsylvania
Master of Arts - Criminology
Indiana University of Pennsylvania
Skills
- High motivated
- Self directed
- Self starter
- Microsoft office proficiency
- Unconventional Thinking
- Communication
- Teamwork
- Problem-solving
- Adaptability
- Solution Based
- Logical
- Pennsylvania State Police Lethal Weapons Act 235 State Officer
Accomplishments
- Dean’s List Indiana University of Pennsylvania
Certification
CPR Certified, ACT 235 Pennsylvania State Police Lethal Weapons Certification, Clearances in Industrial Security: Putting it All Together Certificate, Counterintelligence Awareness and Reporting for DoD Employees Certificate, Electronic Security Systems Certificate, Physical Security Planning, and Implementation Certificate
Timeline
Program Specialist
KZL Agency
01.2025 - Current
Drivers License Examiner
Commonwealth of Pennsylvania
03.2022 - 01.2025
Safety, Permanency & Best Practice Specialist
Allegheny County CYF
06.2019 - 03.2022
Caseworker
Allegheny County Office of Children Youth & Families
10.2018 - 06.2019
Mobile Guarding Supervisor
Securitas
03.2018 - 10.2018
Site Manager
G4S
07.2017 - 02.2018
Search Consultant
Helbling & Associates Inc.
10.2016 - 02.2017
Investigator
Corporate Security Investigations
10.2016 - 01.2017
Senior Account Executive
Automatic Data Processing Inc.
07.2014 - 10.2016
Admissions Counselor
Education Management Corporation South University
05.2014 - 07.2014
Manager-In-Training
Enterprise Rent-A-Car
02.2013 - 03.2014
Director of Security
Scene75
Bachelor of Arts - Criminology
Indiana University of Pennsylvania
Minor - Political Science
Indiana University of Pennsylvania
Master of Arts - Criminology
Indiana University of Pennsylvania
Community Service
Knight of Columbus