Work in call center environment taking and handling member calls
Assisted in core related and consumer loan/servicing issues such as, transferring funds and loan payments to taking loan applications as well as servicing loans
Transfer calls not related to consumer loans to the appropriate departments so they can be handled in a timely and professional manner
Inform members on products and services offered by Navy Federal Credit Union
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
Placed outbound customer service or customer satisfaction calls to follow up on issues.
Reclamation Clerk
HT Hackney
10.2021 - 01.2023
Provided credits for customers on product damages, out of date products, return to stock products, mispicked products, product overages, etc
Identified errors in customer returns and used effective judgments in correcting these errors to see that customers received all credits due to them
Counseled other department personnel on methods of helping to resolve issues that hindered the flow of productivity within the reclamation department
Performed all required procedures for shipping out vendor returns so that they would be received before their scheduled time
Performed all duties of the reclamation department as required by HT Hackney
Customer service and parts sales
Wade Incorporated
05.1998 - 08.2021
Provided outstanding service to all of my customers
Performed multiple tasks for the parts department such as: parts sales, shipping and receiving, stocking, merchandising, etc
Identified and helped resolve billing errors within customer accounts
Counseled customers on products, services and upcoming promotions within our parts, sales, and service departments
Verified all information given by customers so as to better service them
Performed all duties as assigned to me by the parts and store manager