Overview
Work History
Education
Skills
Timeline
Generic

Jerry A Boyette

Pace,FL

Overview

27
27
years of professional experience

Work History

MSR II- CCO

Navy Federal Credit Union
02.2023 - 02.2025
  • Work in call center environment taking and handling member calls
  • Assisted in core related and consumer loan/servicing issues such as, transferring funds and loan payments to taking loan applications as well as servicing loans
  • Transfer calls not related to consumer loans to the appropriate departments so they can be handled in a timely and professional manner
  • Inform members on products and services offered by Navy Federal Credit Union
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
  • Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.

Reclamation Clerk

HT Hackney
10.2021 - 01.2023
  • Provided credits for customers on product damages, out of date products, return to stock products, mispicked products, product overages, etc
  • Identified errors in customer returns and used effective judgments in correcting these errors to see that customers received all credits due to them
  • Counseled other department personnel on methods of helping to resolve issues that hindered the flow of productivity within the reclamation department
  • Performed all required procedures for shipping out vendor returns so that they would be received before their scheduled time
  • Performed all duties of the reclamation department as required by HT Hackney

Customer service and parts sales

Wade Incorporated
05.1998 - 08.2021
  • Provided outstanding service to all of my customers
  • Performed multiple tasks for the parts department such as: parts sales, shipping and receiving, stocking, merchandising, etc
  • Identified and helped resolve billing errors within customer accounts
  • Counseled customers on products, services and upcoming promotions within our parts, sales, and service departments
  • Verified all information given by customers so as to better service them
  • Performed all duties as assigned to me by the parts and store manager

Education

High School -

Coahoma County High School
Clarksdale, MS
05.1987

Skills

  • Customer service
  • Sales
  • Billing error resolution
  • Customer counseling
  • Product knowledge
  • Service knowledge
  • Information verification

Timeline

MSR II- CCO

Navy Federal Credit Union
02.2023 - 02.2025

Reclamation Clerk

HT Hackney
10.2021 - 01.2023

Customer service and parts sales

Wade Incorporated
05.1998 - 08.2021

High School -

Coahoma County High School
Jerry A Boyette