Capable Technical Supervisor proficient in overseeing schedules, resources and quality improvements. Excellent analytical and organizational abilities developed over 30 years in Cable TV.
Overview
30
30
years of professional experience
Work History
Technical Supervisor
Suddenlink
Parkersburg, WV
05.1986 - 07.2016
Formulated plans for improving procedures, training and processes.
Lead team of 12 Install personnel focused on taking care of customer.
Produced documentation on latest updates as well as reports detailing findings and recommendations.
Resolved malfunctions with systems and programs through troubleshooting.
Calibrated, maintained and operated equipment for maximum performance.
Allocated resources for optimum coverage and effectiveness.
Investigated and addressed system issues to enhance usability and improve functionality.
Planned and conceived computer systems using information engineering, data modeling and structured analysis.
Evaluated and adopted new technologies to address changing industry needs.
Developed flowcharts and diagrams to describe and lay out logical operational steps.
Maintained authoritative knowledge on installation procedures through continued education and ongoing training.