Jerry Caldwell
Winston-Salem,NC
Summary
Dynamic Senior Field Technician with Verizon Business, adept at diagnosing complex technical issues and leading advanced equipment installations. Proven track record in enhancing operational efficiency through process improvements and mentoring junior staff. Strong expertise in troubleshooting and exceptional customer relations skills drive successful service delivery and team collaboration.
Overview
36
36
years of professional experience
Work History
Senior Field Technician
Verizon Business
02.1990 - 12.2025
- Diagnosed and resolved complex technical issues for enterprise-level clients.
- Led installations of advanced telecommunications equipment, ensuring optimal performance.
- Mentored junior technicians on troubleshooting techniques and safety protocols.
- Developed and implemented process improvements to enhance operational efficiency.
- Collaborated with cross-functional teams to streamline service delivery and customer support.
Education
Associates - Computer Science
DeVry Institute of Technology
Columbus, OH02.1990
Skills
- Field service management
- Troubleshooting skills
- Customer relations
- Schedule management
- Hardware repair
- System maintenance
- Equipment installation
- Schedule coordination
- Team oversight
- Advanced troubleshooting
- Workplace safety
- Professional communication
- Safety management
- System upgrades
- Field operations
- Equipment maintenance
- Diagnostic testing
- Hardware and software installation
Timeline
Senior Field Technician
Verizon Business
02.1990 - 12.2025
Associates - Computer Science
DeVry Institute of Technology