JERRY CASTRO
Rochester,MN
Summary
Hospitality professional with comprehensive background in guest service management, ensuring exceptional guest experiences. Known for collaborative approach and reliability in dynamic environments. Expertise in conflict resolution and effective communication.
Overview
4
4
years of professional experience
Work History
Guest Service Specialist
Mister Car Wash
12.2024 - Current
- Provided exceptional customer service, resolving inquiries and enhancing guest satisfaction.
- Assisted in maintaining cleanliness and organization of service areas to promote a welcoming environment.
- Executed daily operational tasks efficiently, ensuring timely vehicle processing for customers.
- Collaborated with team members to optimize workflow and improve overall service delivery.
- Enhanced guest satisfaction by promptly addressing inquiries and resolving issues.
- Handled high-pressure situations with grace, maintaining professionalism at all times.
Crew Member/Certified Trainer
Chipotle
01.2023 - 01.2024
- Delivered exceptional customer service by efficiently taking orders and addressing inquiries.
- Operated kitchen equipment and ensured food safety standards were consistently met.
- Collaborated with team members to maintain cleanliness and organization in dining area.
- Assisted in training new crew members on operational procedures and best practices.
Guest Advocate
Target
01.2022 - 01.2023
- I was responsible for greeting guests, answering questions, handling returns and exchanges, processing transactions at the checkout, and promoting the Target RedCard and other services. Including assisting with online order pickups, ensuring the sales floor is well-organized, maintaining a welcoming environment for customers by providing exceptional service and support.
Education
High School Diploma -
Century High School
Rochester, MN06-2025
Skills
- Communication
- Problem-solving
- Teamwork
- Time Management
- Adaptability
- Critical Thinking
- Leadership
- Customer Service
LANGUAGES
English
Native or Bilingual
Spanish
Professional Working
Timeline
Guest Service Specialist
Mister Car Wash
12.2024 - Current
Crew Member/Certified Trainer
Chipotle
01.2023 - 01.2024
Guest Advocate
Target
01.2022 - 01.2023
High School Diploma -
Century High School