Devine Kelly
Austin
Summary
Developed comprehensive management expertise while committed to enhancing corporate or district success through athletic proficiency and leadership.
Overview
5
5
years of professional experience
Work History
Guest Service Specialist
Austin FC
Austin, TX
02.2025 - 11.2025
- Delivered exceptional guest experiences by addressing inquiries and resolving issues promptly.
- Collaborated with team members to enhance service delivery and streamline operations.
- Managed ticketing systems to ensure accurate transactions and customer satisfaction.
- Trained new staff on customer service protocols and operational procedures.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Built strong relationships with guests, fostering loyalty and repeat business.
- Handled high-pressure situations with grace, maintaining professionalism at all times.
RCC Inside SMB Sales Expert
Apple
Austin, Texas
08.2022 - Current
- Facilitated customer engagement to assess needs and propose customized solutions.
- Leveraged CRM systems to monitor customer interactions and identify sales opportunities.
- Facilitated collaboration among team members to devise innovative product promotion strategies.
- Facilitated ongoing training and support for new team members, enhancing product knowledge and sales strategies.
Security Officer
Allied University
Austin, Texas
01.2025 - 03.2025
- Monitored campus security systems to ensure safety of students and staff.
- Conducted regular patrols to deter criminal activity and enforce university policies.
- Responded promptly to incidents, providing first aid and coordinating emergency services.
- Collaborated with law enforcement during investigations and provided detailed reports.
Sales Associate/Full Time
Nordstrom
Austin, TX
06.2021 - 07.2022
- Demonstrate enthusiasm and eagerness to learn the fundamentals of all store roles.
- Assist the team in executing all daily retail operations to ensure premium service and smooth store functioning.
- Maintaining knowledge of various store departments and being available to operate cash register for regular transactions, perform shipping and receiving duties, stock the floor, perform cleaning duties, and build visual displays when necessary.
Education
Master of Education - Sport and Athletic Administration
Northcentral University
Scottsdale, AZ07.2022
Bachelor of Science - Sports Management, Graphic Design
Newberry College
Newberry, SC12.2015
Skills
Leadership
Communication
Collaboration
Engaged Listener
Adaptability
Public Speaking
Critical Thinker
Sport and Facilities Management/Leadership
Project Implementation
Community Development
Community Engagement
Team Management
Sports Management
Mentorship and Networking
Cultural Competency
Curriculum Lesson Plan Development
LEADERSHIP EXPERIENCE
- Team Captain | Newberry College Collegiate Football Player
- Newberry, SC | 11.2013 - 11.2015
- Provided team with goals and structure, in an effort to demonstrate strong leadership qualities on and off the field
- Assistant Football Coach | Swansea High School
- Swansea, SC | 09.2016 - 05.2017
- Served as Cornerbacks’ coach for the defense to provide young athletes with the tools necessary to be leaders both on and off the field.
- Promoted sportsmanship, respect, and leadership for young athletes.
License
Texas Private Security License
License number: 01703472
Timeline
Guest Service Specialist
Austin FC
02.2025 - 11.2025
Security Officer
Allied University
01.2025 - 03.2025
RCC Inside SMB Sales Expert
Apple
08.2022 - Current
Sales Associate/Full Time
Nordstrom
06.2021 - 07.2022
Master of Education - Sport and Athletic Administration
Northcentral University
Bachelor of Science - Sports Management, Graphic Design
Newberry College