Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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ISMAEL LAWSON

West Valley City

Summary

Highly motivated professional with a strong background in customer service and excellent communication skills. Proven ability to handle inquiries, resolve issues, and provide outstanding support to customers in fast-paced environments. Detail-oriented and proficient in time management, with experience in transcription, ensuring accuracy and efficiency. A dedicated individual who thrives on delivering quality results and fostering positive client interactions.

Overview

4
4
years of professional experience

Work History

Guest Service Specialist

Mister Car Wash
01.2024 - 01.2025
  • Ran reports detailing daily guest numbers, accounting expenses, and income and room service usage.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Cultivated partnerships with local businesses for cross-promotion opportunities that benefited both parties involved.

Virtual Assistant - Freelance

Upwork Inc.
01.2022 - 01.2024
  • Provided administrative support to clients, including email management, scheduling, and data entry.
  • Conducted transcription of audio and video files, ensuring accuracy and timely delivery.
  • Assisted in customer inquiries and maintained a high level of professionalism in remote interactions
  • Monitored emails, organized inbox, and prioritized messages for supervisor.
  • Answered and screened calls to provide information, schedule appointments and take detailed messages.

Customer Support Specialist

Teleperformance
01.2021 - 01.2023
  • Resolved customer complaints and provided solutions via phone, email, and live chat
  • Managed and tracked customer inquiries using CRM tools to improve service delivery.
  • Collaborated with the team to streamline processes and improve customer satisfaction.
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.

Education

Associate Degree - Communications

Salt Lake Community College
Salt Lake City, UT
01.2025

Skills

  • Project Management
  • Public Relations
  • Teamwork
  • Time Management
  • Leadership
  • Effective Communication
  • Critical Thinking
  • Strong empathy
  • Complaint handling
  • Exceptional communication

Additional Information

REFERENCE AVAILABLE UPON REQUEST

Karson Flint

Mister Car Wash. MTC

Phone: 385.313.9766

Email: ut1512@mistercarwash.com

Timeline

Guest Service Specialist

Mister Car Wash
01.2024 - 01.2025

Virtual Assistant - Freelance

Upwork Inc.
01.2022 - 01.2024

Customer Support Specialist

Teleperformance
01.2021 - 01.2023

Associate Degree - Communications

Salt Lake Community College

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ISMAEL LAWSON