Brooklynn Montgomery
Greenville,MI
Summary
Detail-oriented professional with excellent customer service communication, interpersonal and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.
Overview
5
5
years of professional experience
Work History
Guest Service Specialist
Mister Car Wash
07.2022 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
Grocery Reset Merchandiser
Serv-U-Success
01.2022 - 07.2022
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Inspected merchandise for quality and arranged proper display location on floor.
- Updated pricing and signage to complete product displays and educate customers.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Collaborated with store managers to determine best placement for merchandise displays.
- Created visual displays to highlight new and featured products.
Housekeeping Attendant
Soaring Eagle Casino and Resort
04.2021 - 01.2022
Operator
Hutchinson
09.2020 - 04.2021
- Used hand trucks and pallet jacks for maneuvering products throughout store
- Interacted with other teams, improving seasonal performance and driving best practices
- Suggested process improvements for optimizing department operations, efficiency and service
- Examined stock, verifying conformance to quality standards
- Researched and monitored industry trends and consumer behavior, anticipating demand and changes in buying patterns
Housekeeping Attendant
Soaring Eagle Casino and Resort
09.2019 - 09.2020
- Cleaned rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms and other work areas so that health standards are met
- Carried linens, towels, toilet items and cleaning supplies, using wheeled carts
- Cleaned rugs, carpets, upholstered furniture and draperies, using vacuum cleaners and shampooers
- Kept storage areas and carts well-stocked, clean and tidy.
- Washed windows, walls, ceilings and woodwork, waxing and polishing as necessary
- Dusted and polished furniture and equipment.
- Emptied wastebaskets and transported other trash and waste to disposal areas
- Assigned duties to other staff and gave instructions regarding work methods and routines
- Delivered television sets, ironed boards, baby cribs and rollaway beds to guests' rooms
- Used chemicals by following safety protocols and procedures to avoid burns and injuries
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies
Cashier
Ponderosa
03.2018 - 09.2019
- Greeted and informed customers of products, fostering positive store experiences
- Provided efficient and courteous service to customers.
- Resolved and de-escalated issues to address customer concerns
- Counted cash drawers at beginning of shifts to verify correct amounts
- Processed cash, check and credit cards for customer purchases.
Education
High School Diploma
Skills
- New Display Creation
- Placement Optimization
- Design Changes
- Seasonal Displays
- Project Requirements
- Assigning Tasks
- Cooperative Attitude
- Cash Register Operation
- Customer Transactions
- Customer Relations
- Guest Satisfaction
- Chemical Handling
- Special Requests
- Room and Public Space Cleaning
- Guest Service and Support
Timeline
Guest Service Specialist
Mister Car Wash
07.2022 - Current
Grocery Reset Merchandiser
Serv-U-Success
01.2022 - 07.2022
Housekeeping Attendant
Soaring Eagle Casino and Resort
04.2021 - 01.2022
Operator
Hutchinson
09.2020 - 04.2021
Housekeeping Attendant
Soaring Eagle Casino and Resort
09.2019 - 09.2020
Cashier
Ponderosa
03.2018 - 09.2019
High School Diploma
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