Jerry Clay
Los Angeles CA,USA
Summary
Showcase and demonstrate proven leadership qualities in competitive and high-profile business
arenas.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Investment Support Technican
Capital Group Investment Management
Los Angeles , CA
04.2024 - Current
- Provides IT support for desktops, printers, peripherals, telephone systems, and cellular devices
- Managing lifecycle for laptops, desktops, and mobile devices, as well as printers and scanners
- Knowledge and experience working with Microsoft Office 365, SQL Server, and Citrix
- Support Market data Application including but not limited to Bloomberg, Aladdin by, BlackRock
- Troubleshoot and service audio and visual equipment, including sound, multimedia, video, theatrical lighting, networking, security, large display, digital signage, recording system and related equipment for meetings, seminars, presentations and conferences
- Be proactive in identification of problems to reduce end user downtime
- Use ticketing system to resolve end user incidents/tasks effectively
- Troubleshooting different issues related to hardware and software including laptop replacement , application configuration operating system
- Procure, image, and deploy Man PC Windows desktops and laptops using current toolset
Helpdesk Technician
BMG Music Group
Los Angeles, CA
11.2023 - 03.2024
- Troubleshot program and system malfunctions to restore normal functioning.
- Continuously maintaining meeting room and AV equipment, ensuring everything ready for operation
- Managing workplace software/hardware installations and updates
- Resolved complex technical issues by providing innovative solutions for user
- Provided support to end-users in troubleshooting application issues.
- Troubleshot program and system malfunctions to restore normal functioning.
- Configured networks, servers, storage devices and other equipment as per client requirements.
- Resolved network connectivity issues.
End User Support Technician
Fox Corporation
Los Angeles, CA
09.2022 - 09.2023
- Provide hands-on support for FOX Executives who are experiencing desktop hardware, software, mobile, audio/visual, and networking issues and provide complete follow-through to successful resolution
- Resolved diverse range of technical issues across multiple systems and applications for end-users across various time zones.
- Plan, schedule and execute computer equipment installations, imaging, upgrades, and replacement projects
- Support of special events and executive meetings in house and remote locations requiring travel
- Log, update, monitor and follow up on support requests in ticketing system
- Work with support team and all other Technology groups to escalate and follow-up on complex issues and projects.
- Assisted end users with software installation, configuration, and troubleshooting.
Specialist
Apple Inc.
Los Angeles, CA
10.2017 - 08.2022
- Technical Specialist, helps new owners get started and current ones get quick, efficient support help developing strong positive relationships with Apple
- Ability to thrive on change as products evolve
- Have excellent time management skills and can make decisions quickly
- Gain satisfaction from bringing resolution and insight to each customer, elevating relationship with Apple to build great customer experience
- Maintain composure and customer focus while troubleshooting and solving issues
- Recommended technology upgrades to improve client security.
- Completed troubleshooting and diagnostics on company resources.
- Installed system updates to address vulnerabilities and reduce security issues.
Associate
Hermes Paris
Los Angeles, CA
07.2014 - 08.2017
- Consistently provide high levels of service to clients within Hermes standard of service prompt and friendly greeting, offer to assist and answer questions, and assistance with wrapping and packaging at point of sale
- Building strong business relationships through creative selling techniques and use of client books
- Support of After Sales areas as needed, Logging in repairs, contacting clients, maintain active records
- Assisted customers with selecting items and answering questions about products.
- Analyzed financial data to identify trends and areas for improvement.
- Handled incoming calls from customers regarding orders or other inquiries.
- Maintained records related to sales for store management.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Portfolio Manager
Statewide Enterprise
Los Angeles, CA
02.2005 - 05.2014
- Responsible for management of five rental properties, daily operation, leasing office representative
- Managed 300 units hiring, contracted work performance, and coordinated required labor
- Carry out full property inspections at required frequency to ensure properties are maintained in accordance with lease terms and that all Landlord & Tenant lease obligations are complied with
- Coordinating any reactive or planned repairs or maintenance required in timely manner and ensuring good quality and value of service provided having regard to existing warranties or guarantees
- Developed rental agreement and selected qualified tenants
- Regularly inspected property to ensure it was in good working order
- Maintained financial records for property operation, created monthly financial reports for property.
- Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
Education
Degree in Process - Computer Science
Santa Monica College
Santa Monica, CA06-2026
High School Diploma -
Harlan High School
Chicago, IL06-2000
Skills
- Microsoft Enterprise Application
- Active Directory
- Zoom, Slack, Microsoft Team, Quip, Salesforce, Webex
- Mac IOS, OSX
- Apple DFU Blaster, Apple Configurator
- Jamf, Silver Monkey
- SolarWinds (SWT)
- Splunk
- Putty, VNC Viewer
- Service Now, Jira ( Ticketing System)
- Bomgar, Teamviewer, Remote Assistance Tools
- Barcode Scanner Exchanged
- Bloomberg , Aladdin
- Okta
- 1E Portal
- Copilot AI Companion
- Tableau
- TTRC Technology Training
- Tunnel
- Intelligent Hub
- Zscaler
- Crownsrike
Certification
- Bloomberg Finance Fundamental
- Bloomberg Market Concepts
- Bloomberg Environmental Social Governance
- Jamf 100 Course Certified
- Apple Certified Mac Technician Coordinator
- Apple Certified Pro
Languages
English
Professional
Portuguese
Professional
Timeline
Investment Support Technican
Capital Group Investment Management
04.2024 - Current
Helpdesk Technician
BMG Music Group
11.2023 - 03.2024
End User Support Technician
Fox Corporation
09.2022 - 09.2023
Specialist
Apple Inc.
10.2017 - 08.2022
Associate
Hermes Paris
07.2014 - 08.2017
Portfolio Manager
Statewide Enterprise
02.2005 - 05.2014
Degree in Process - Computer Science
Santa Monica College
High School Diploma -
Harlan High School
- Bloomberg Finance Fundamental
- Bloomberg Market Concepts
- Bloomberg Environmental Social Governance
- Jamf 100 Course Certified
- Apple Certified Mac Technician Coordinator
- Apple Certified Pro
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