Jerry Conard
Oxford,IN
Summary
Hardworking Master Automotive Service Technician with over 30 years experience in the field. Skilled at inspecting issues, estimating costs and building relationships with customers and team members. Dependable employee seeking an opportunity to teach real world automotive functions and repairs with m years of experience to the next generation so they have a good foothold when they walk in the door. Offering excellent communication and good judgment.
Overview
30
30
years of professional experience
Work History
Automotive Service Technician
Weise Service Center
Otterbein, Indiana
05.2006 - Current
- Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Explained diagnostic findings to customers and outlined repair or service options.
- Completed thorough inspections of vehicles to evaluate damages and develop repair plans.
- Aligned systems with manufacturer specifications through skilled calibration.
- Located and removed defective parts for skilled adjustment, repair or replacement.
- Established clear repair plans with line-item details of expected labor and parts costs.
- Corrected faults and maximized performance by rebuilding systems and individual components.
- Tuned automotive systems and components to optimize functionality and prolong life of each piece.
- Completed full vehicle inspections to check for leaks, damage or other issues of concern.
- Maintained accurate records of time and materials required to perform repairs and service.
- Replaced damaged, missing or defective parts with new and refurbished components.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing and filter replacement.
- Changed, rotated and balanced tires on different types of vehicles.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns and maintaining supplies.
- Analyzed and located malfunctions in brakes, motors, switches and control systems.
- Performed safety and emissions inspections.
- Maintained functionality and reliability of engines, machines and systems through regular diagnostic checks.
- Demonstrated process of preventive maintenance and visual inspections to junior mechanics.
- Completed customer orders and warranty services according to manufacturer specifications.
- Delegated jobs to subordinates and monitored quality of work.
Assistant Service Manager
McCreary GM-Chrysler-Dodge
Fowler, Indiana
06.1994 - 05.2006
- Trained 5 less-skilled service workers on standards, efficiency and conflict resolution for best-in-class customer service.
- Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
- Guided techs on automotive repair, tool usage and equipment operation.
- Followed up with customers during and after installations to verify satisfaction.
- Developed written plans and obtained customer consent to proceed.
- Met with customers to discuss service needs and offer available solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
- Trained less-skilled service workers on standards, efficiency and conflict resolution for best-in-class customer service.
Tire Technician and Service Technician
TCI Tire Centers
Fort Wayne, Indiana
09.1991 - 09.1993
- Checked tires for correct air pressures and inflated or deflated tires to meet air pressure requirements.
- Documented tire repair and replacement activities to add to vehicles' service histories.
- Unloaded and stacked tires in proper locations to facilitate easy retrieval for use on customer vehicles.
- Inspected vehicle tires to identify service needs and informed customer of issues to enable completion of tire services.
- Checked, installed and repaired brake system components such as rotors, pads and drums.
- Dismounted, mounted and repaired tires according to manufacturer specifications.
- Rotated, mounted and balanced tires on cars, trucks and vans.
- Inflated tires to prescribed PSI per load requirements to optimize tire safety.
- Maximized efficiency by coordinating changing and rotating of tires.
- Evaluated fluid levels, battery functioning and vehicle leaks.
- Flushed and refilled radiators, alternators and transmissions.
- Repaired punctures by locating leaks, removing embedded objects and patching holes.
- Used shop machinery to balance tires and align vehicles for optimal performance.
Education
Associate of Applied Science - Automotive Technology
ITT Technical Institute
Fort Wayne08.1991
Skills
- Wheel Alignment
- Filter Replacement
- Emissions Controls
- Customer Relations
- Problem Solving
- Mechanical Troubleshooting
- Vehicle Operation and Assessment
- Decision Making
- Air Conditioning Service
- Computerized Diagnostics
- Carburetor Overhaul
- Hybrid and Electric Vehicle Service
- Engine Tuning and Analysis
- Component and System Testing
- Diagnosis and Repair
- Ignition Wiring
- Power Steering Repair
- Motor Vehicle Inspection License
- Preventative Maintenance
- Parts Fabrication
- Service Schedule Coordination
- Hand and Power Tool Operation
- Transmission Repair and Rebuilding
- Schematic Interpretation
- New Employee Training
- Service Sales
- Attention to Detail
- Hardworking and Dedicated
- Team Player
Timeline
Automotive Service Technician
Weise Service Center
05.2006 - Current
Assistant Service Manager
McCreary GM-Chrysler-Dodge
06.1994 - 05.2006
Tire Technician and Service Technician
TCI Tire Centers
09.1991 - 09.1993
Associate of Applied Science - Automotive Technology
ITT Technical Institute