Jerry Delaney
Hammonton,NJ
Summary
Forward-thinking SR Manager with solid history of accomplishment in aggressive Telecommunications Industry. Keep operations smooth and consistent to maintain company stability and sustainability. Articulate and personable leader with excellent program management, strategic planning and operational oversight abilities.
Overview
36
36
years of professional experience
Work History
VP of Operations
Goodman Communication Services
01.2020 - 01.2023
- Responsible for deployment of Telecom Equipment and Software Installation Services to all major USA Phone Service providers including AT&T, T-Mobile, VZW, and Comcast
- Collaborated on Customer Sales, Price Negotiation, Contract Management, Cost Estimating, and Resource planning for delivery of Installation Services and Software
- Tracked key performance indicators related to customer satisfaction, sales volume, cost savings.
- Developed and implemented operational strategies to improve efficiency and reduce costs.
Director of Operations USA
AT&T, Lucent Technologies, Alcatel-Lucent, Nokia
02.1987 - 01.2020
- Directed the operations and logistics of a multi-million dollar business.
- Managed day-to-day operations of a large staff in multiple departments.
- Set goals and expectations for direct reports using performance review process, holding staff accountable.
- Assessed and evaluated business procedures and implemented structure to improve day-to-day operations.
- Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
- Developed and maintained client relationships to grow business and improve account retention.
- Oversaw the implementation of new technology solutions designed to streamline processes.
- Attending monthly meetings and providing detailed deployment plans and status to Customer Executives.
- Developed training programs for new employees as well as existing staff members.
Education
Camden County College
12.1984
Skills
- Workforce and Resource Planning
- Operational Leadership
- Operations Management
- Program Management
- Project Management
- Staff Management
- Production Scheduling
- Organizational Development
- Cross-Functional Team Leadership
- Technical Support
- Corporate Communications
- Strategic Planning
- Growth Planning
- Procedure Implementation
- Highly Technical background including mounting, erecting, connecting, and testing of Communications and Electrical cabling and equipment
References
References Provided upon request
Timeline
VP of Operations
Goodman Communication Services
01.2020 - 01.2023
Director of Operations USA
AT&T, Lucent Technologies, Alcatel-Lucent, Nokia
02.1987 - 01.2020
Camden County College