Jerry DeVoe
Tacoma,WA
Summary
Skilled Customer Service Specialist committed to addressing customer concerns with speed, accuracy and professionalism. Resourceful call center agent who consistently meets and exceeds productivity goals.
Overview
32
32
years of professional experience
Work History
Customer Service Specialist
PACCAR Parts
Renton, WA
05.2010 - Current
- Assist truck drivers & company employees with finding roadside assistance
- Setup tows between 5-500 miles
- Help with procurement of rental/sub units for customers
Distribution Associate
PACCAR Parts
Renton, WA
10.2006 - 05.2010
- Unloaded, picked, staged and loaded products for shipping
- Received incoming shipments and reviewed contents against purchase order for accuracy
- Conducted monthly, quarterly and yearly inventories of warehouse stock
- Worked at a rapid pace to meet tight deadlines
- Operated powered lift trucks, rider reach, and forklifts safely, with a 0% incident rate
Delivery Driver/ Warehouse
Alexander Lighting (North Coast Electric)
Seattle, WA
09.2004 - 10.2006
- Local/long distance driving
- Address locating/map reading
- Routing deliveries
- Shipping/receiving
- UPS shipments
- Order picking & packing
- Cycle counting/inventory control
- Warehouse manager backup
Recovery Agent
Western International Recovery Bureau
Federal Way, WA
02.1994 - 07.2004
- Customer/Bank relations
- Collections & Repossession of vehicles
- Delivery of vehicles to local auctions & financial institutions
- Local & long distance driving
- Map reading/address location
- Vehicle entry/Lockout
- Skip tracing/investigation
Education
High School Diploma -
Lindbergh High School
1988
Skills
- High customer service standards
- Dedicated to process improvement
- Devoted to data integrity
- Strong problem solving ability
- Troubleshooting skills
- Telecommunications knowledge
- Conflict resolution proficiency
Timeline
Customer Service Specialist
PACCAR Parts
05.2010 - Current
Distribution Associate
PACCAR Parts
10.2006 - 05.2010
Delivery Driver/ Warehouse
Alexander Lighting (North Coast Electric)
09.2004 - 10.2006
Recovery Agent
Western International Recovery Bureau
02.1994 - 07.2004
High School Diploma -
Lindbergh High School