JERRY ESEBANME
DALLAS,USA
Summary
Disciplined information technology professional with strong technical communication and analytical skills. Extensive experience in cybersecurity, information development program security, IT support, and desktop support. A dedicated, charismatic, and highly energetic individual committed to company success and advancement. A strategic thinker consistently delivering outstanding results. Possesses analytical and problem-solving skills and strong verbal and written communication abilities. Demonstrates ability to work effectively in teams and collaborate with individuals from different functions. Proven track record of efficiently handling multiple priorities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Development Program Security
Abbott Laboratories
02.2024 - 08.2024
- Develop and maintain a deep understanding of information security policies, procedures, and technologies
- Work closely with senior team members to identify potential security risks and develop solutions to mitigate them
- Participate in security assessments and audits to ensure compliance with industry standards and regulations
- Collaborate with cross-functional teams to implement security controls and monitor their effectiveness
- Conduct research and analysis to identify emerging security trends and technologies, and propose their integration into our security program
- Assist in the development and delivery of security awareness training for employees
- Respond to security incidents and provide timely resolution and recommendations for future prevention
- Document and maintain accurate records of security incidents, procedures, and policies
- Communicate effectively with team members, stakeholders, and leadership to report on security issues, risks, and progress
- Maintain a high level of professionalism, confidentiality, and ethical standards in all aspects of the job
- Assemble professional and in testing Vulnerability of Machines analysis, and network traffic analysis, risk analysis, incident response, threat modelling, Forensics, security operations
- Helpdesk Ticketing system and review open tickets daily
IT Support Analyst
Santander Bank
05.2019 - 12.2022
- Company Overview: São Paulo Brasil
- First responder to telephone calls, e-mail and personnel requests for technical support
- Provides users with support on hardware and software with advanced troubleshooting of problems
- Installation and updates of software applications, Desktop/Laptop deployment
- Removal of spyware and viruses, Active Directory user management, Internal IT training for users as needed
- Troubleshooting technical issues and documenting the steps in a Request Management system
- Assist in setup of store's technical services, Accurately log issues, understand and interpret the problem or question presented
- Serve as liaison between staff and IT department, Document resolutions for future reference
- Route calls and escalate issues to other personnel or departments when necessary
- Build and configure PCs and peripherals, Perform PC upgrades and hardware maintenance
- Use Inventory Management system to track assets and prepare them for shipment, Assist with large-scale IT projects as requested
- São Paulo Brasil
IT Support Analyst
GUARANTEE TRUST BANK NIG PLC
03.2018 - 01.2019
- Troubleshooting issues using technology skills (reading logs, SQL) and working closely with partner teams to manage resolution of application issues
- Leverage data analytics and reporting skills to identify issue trends and solutions to top-talkers
- Documenting all inquiries, troubleshooting steps, and resolutions; providing knowledge-sharing and solutions with team
- Take full ownership of issues raised and escalate where needed to other support teams and SRE teams
- Keep the user updated with the impact and remediation progress of the issue and follow up with the development teams for defects
- Organize meetings with the users to understand the issues they are facing when using our technology services
- Provide feedback and reports to tech teams and product owners on application requirements, helping to prioritize fixes and liaising with end-users for acceptance after researching and diagnosing bugs
- Experience with ticketing systems, such as ServiceNow and Jira Service Desk
- Awareness and exposure to systems development practices and methodologies
Education
Bachelor's degree - computer Science
University of Benin
10.2017
Skills
General Security Concepts
Threats, Vulnerabilities & Mitigations
Security Architecture
Security Operations
Security Program Management & Oversight
Python, SIEM,
SQL, Linux, Intrusion Detection Systems (IDS)
Cryptography, Network Security, Directory Service, Lightweight Directory Access Protocol (LDAP)
Domain Name System (DNS), Ipv4, Powershell
Certification
- Google cybersecurity certificate
- Google IT Support certificate
- CompTia Security +
Timeline
IT Development Program Security
Abbott Laboratories
02.2024 - 08.2024
IT Support Analyst
Santander Bank
05.2019 - 12.2022
IT Support Analyst
GUARANTEE TRUST BANK NIG PLC
03.2018 - 01.2019
Bachelor's degree - computer Science
University of Benin
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