Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jerry Estep

Columbia,MD

Summary

Proven leader with extensive experience in enhancing team productivity and workflow efficiency, notably at DHL Global Mail. Expert in training and mentoring, with a knack for employee performance management. Demonstrated success in implementing training solutions and fostering a culture of cooperation and high performance. Skilled in technical knowledge and issue resolution, driving significant improvements in operational outcomes.

Overview

10
10
years of professional experience

Work History

Assistant Supervisor

Global Furniture Group

Operations Trainer

DHL Global Mail
03.2024 - Current
  • Collaborate with management to identify areas requiring improvement and target training solutions accordingly.
  • Assist management with over-seeing floor to

meet production goals.

  • Assist training manager with implementing policies and procedures.
  • Encourage safe workplace practices.


Domestic Sorter

DHL Global Mail
06.2019 - 02.2024
  • Used hand-held scanners to sort items into specific categories.
  • Worked collaboratively with colleagues in fast-paced environment to meet tight deadlines for sorting.
  • Stacked items according to weights, sizes, types, and picking priorities.
  • Reduced errors in the sorting process by conducting thorough quality checks and maintaining accuracy.

Shift Floor Lead

Pandora Jewelry
01.2017 - 02.2018
  • Enhanced team productivity by implementing efficient workflow processes and time management strategies.
  • Assisted in developing staff schedules that maximized coverage during peak hours without sacrificing employee morale or work-life balance.
  • Facilitated conflict resolution among team members by mediating discussions in a fair manner while promoting cooperation towards shared goals.

Assistant Supervisor

Global Fur
09.2014 - 04.2017
  • Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Submitted documentation and reports to upper management.
  • Worked with management team to implement proper division of responsibilities.

Education

No Degree - Addiction Counseling

Howard Community College
Columbia, MD

No Degree - Addiction Counseling

Anne Arundel Community College
Arnold, MD
05.2024

High School Diploma -

Howard High School
Ellicott City, MD
05.1983

Skills

  • Training and mentoring
  • Technical knowledge
  • Employee Performance Management
  • Employee motivation and discipline
  • Issue Resolution

Timeline

Operations Trainer

DHL Global Mail
03.2024 - Current

Domestic Sorter

DHL Global Mail
06.2019 - 02.2024

Shift Floor Lead

Pandora Jewelry
01.2017 - 02.2018

Assistant Supervisor

Global Fur
09.2014 - 04.2017

Assistant Supervisor

Global Furniture Group

No Degree - Addiction Counseling

Howard Community College

No Degree - Addiction Counseling

Anne Arundel Community College

High School Diploma -

Howard High School
Jerry Estep